by Kelz9008 Investigator
Investigator

Can EE unlock my phone

  • Is ee able to unlock my phone so I can put any type of SIM card in my phone
10 REPLIES 10
by Grand Master
Grand Master

Re: Can EE unlock my phone

@Kelz9008: Yes. Where did you get this phone? Did you buy it new direct from EE?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Can EE unlock my phone

Good Morning @Kelz9008

 

Thanks for joining the Community! Smiley Happy

 

Please see the Unlocking Sticky Topic for all the information you need on unlocking your phone.

 

Let us know if you need anything else.

 

Thanks - Karen. Smiley Happy

by Kelz9008 Investigator
Investigator

Re: Can EE unlock my phone

Will it be with any charge?

Sent from my iPhone
by
EE Employee

Re: Can EE unlock my phone

Hi @Kelz9008

 

It all depends on the circumstances.

 

All the information is in the sticky topic link.

 

Is it your old contract device?

 

Thanks - Karen. Smiley Happy

by Grand Master
Grand Master

Re: Can EE unlock my phone


@Kelz9008 wrote:
Will it be with any charge?

That depends on your answers to my Qs. That's why I asked them before giving you the correct procedure to take.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kelz9008 Investigator
Investigator

Re: Can EE unlock my phone

It's a phone that I was intrested in buying

Sent from my iPhone
by Grand Master
Grand Master

Re: Can EE unlock my phone

Then the Q is where are you interested in buying it from?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kelz9008 Investigator
Investigator

Re: Can EE unlock my phone

A lady in Exeter, she is selling it locked to EE

Sent from my iPhone
by
EE Employee

Re: Can EE unlock my phone

Hi @Kelz9008

 

It would be classed as a second hand device and that would incur a charge of £8.99.

 

Please do make sure the device is older than 6 months as we are unable to unlock anything that is less than 6 months old.

 

Many thanks,

 

Lee 

by Grand Master
Grand Master

Re: Can EE unlock my phone

To unlock a 2nd-hand phone you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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