05-01-2017 10:54 PM
@Kelz9008: Yes. Where did you get this phone? Did you buy it new direct from EE?
06-01-2017 10:44 AM
Will it be with any charge?
That depends on your answers to my Qs. That's why I asked them before giving you the correct procedure to take.
06-01-2017 04:55 PM
Then the Q is where are you interested in buying it from?
06-01-2017 06:46 PM
It would be classed as a second hand device and that would incur a charge of £8.99.
Please do make sure the device is older than 6 months as we are unable to unlock anything that is less than 6 months old.
06-01-2017 07:02 PM
To unlock a 2nd-hand phone you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.