23-03-2018 06:57 PM
I've just taken out a contract with EE and need to get my Galaxy S8 unlocked
I've sent multiple requests to O2 to unlock my phone, it's been 2 weeks since my first request was sent but I haven't heard anything from them
Can EE unlock it or does it have to be done through O2?
23-03-2018 07:00 PM - edited 23-03-2018 07:01 PM
@Jasonch89 EE can not unlock a device that’s not associated with the EE network. EE wouldn’t have any information about this device so can not help you. Only O2 can help you. Sorry.
23-03-2018 08:53 PM
To ask for your phone to be unlocked, you'll need to complete O2's online form.
It's free for contract users or £15 for PAYG taken from your PAYG credit (so you'll need to top-up to this level beforehand).