19-08-2017 12:08 PM
I recently bought someone's contract upgrade iPhone 7 Plus locked to EE on ebay - it was new, never opened with cellophane seal. As I have never had a mobile contract myself my understanding was that the contract relates to the SIM not the upgrade handset so I purchased it, put a free EE Pay as you go sim in and have been trying to unlock if for 5 weeks now but nobody at EE would give me clear answer why it was not being unlocked.
Yesterday I discovered EE contract phones can only be unlocked after 6 months so I researched this and they are also not allowed to be sold for 6 months. I am now aware the seller sold this iPhone to me within the 6 month period - he did not make this clear to me at any point during the puchase and it is now too late for me to make a claim for a refund.
Because I inserted a PAYG Sim, EE must be able to detect the handset IMEI is being used on my account. Will EE block the phone because the seller has broken his contract and sold the phone to me within 6 months? What if seller defaults on contract payments within the 6 months, will EE block the IMEI?
1. Should I contact EE and prove I bought the phone in good faith it is not lost or stolen and request that it is not blocked? Would they do that?
2. If I wait 6 months and hope that it is not blocked, will I be allowed to unlock it and move to another network? The seller would still have 18 months to pay off so if they default on payments after the 6 months, can EE still block the phone IMEI even if I'm with another network?
Do I have any other options? I am devastated and any advice would be appreciated.
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19-08-2017 05:50 PM
19-08-2017 12:17 PM - edited 19-08-2017 12:17 PM
As you correctly identified the phone cannot be unlocked for 6 months as the phone still belongs to EE, the owner selling has breach their contract. As for EE locking it, or if the owner defaults then that is a possibility as is the owner reporting it lost or stolen. You will just have to hope none of these happen in the future.
Nobody can give you any guarantees.
19-08-2017 05:50 PM