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by
Visitor

Blacklisted Samsung

I purchased a Samsung S10e last July on eBay. Phone worked perfectly until yesterday when it became Not Registered on Network. Contacted EE and they stated phone was blacklisted as a previous owner had claimed not to have received it, so they blacklisted it (some 7 months later)! Contacted EBay for refund and they asked for CheckMEND certificate. Though EBay did not accept certificate as 'Stolen' section did not show 'Warning'. How do I request EE to notify CheckMEND to have it showing as 'Warning' in stolen section.

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Blacklisted Samsung

@SpecialBuzz : This sounds like a typical fraud on part of original owner. They claim to not receive it but sell it 2nd-hand.

 

EE will not un-blacklist for you. They will only discuss this with original owner.

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Highlighted
by
EE Community Support Team

Re: Blacklisted Samsung

Hi @SpecialBuzz

 

Welcome to the community.

 

Have you tried contacting the original seller? As @XRaySpeX said, we'll only be able to discuss this with them.

 

Chris

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