by Faye78 Investigator
Investigator

Been waiting since 5th august for my unlock code, im abroad and cant use my phon

Still waiting for unlock code.  Cant use phone, contract has ended. Waiting since 5th august. 

Abroad so cant do nothing!

7 REPLIES 7
by Grand Master
Grand Master

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

@Faye78  Do EE have your current contact information?  Is your EE sim still active?  Did you give notice on your contact? 

by
EE Community Support Team

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

Hi @Faye78,

 

Welcome back to the EE Community.

 

How did you request your unlock?

 

What type of phone is it?

 

Thanks

 

James

by Faye78 Investigator
Investigator

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

Notice given,  contract ended today from the 30 days, i believe, when i log into account it says account closed. 

by Faye78 Investigator
Investigator

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

Requested online and samsung galaxy 6 edge. Phones on airplane mode. Requested code via email. Should of recieved by 17th

by
EE Community Support Team

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

Hello there @Faye78

 

Thanks for coming back to us.

 

Can you check your junk/spam folders, is there any emails from us in there?

 

If not, let me know and I will get this looked into for you.

 

Speak soon, Leanne.

by Faye78 Investigator
Investigator

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

Hi Leanne 

Nothing in spam folder 

 

Faye

by
EE Community Support Team

Re: Been waiting since 5th august for my unlock code, im abroad and cant use my

Hi @Faye78,

 

I've sent you a private message.

 

Thanks Smiley Happy

 

James

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