by Jellyanne
Explorer

Automatic unlock at 21 months?

Hi, on the information I found on EEs website it said that phones bought from November 2015 would be automatically unlocked on the 21st month of the contract.

 

I got my phone on the 2/1/16, and so I expected it to be unlocked. I am now abroad and I am unable to use my phone (despite purchasing a SIM card) 

 

if there anyway that I can get my phone unlocked from abroad ASAP so that I can start using it ASAP! 

4 REPLIES 4
by Grand Master
Grand Master

Re: Automatic unlock at 21 months?

@Jellyanne Is it a iPhone ? 

 

Is the SIM card your using from a network that supports the iPhone ?  

by
EE Community Support Team

Re: Automatic unlock at 21 months?

Hi @Jellyanne

 

Thank you for coming to see us in community 🙂

 

When you get a second to answer @Chris_B we may be able to help further.

 

Thanks

 

Richard

 

🙂

by Jellyanne
Explorer

Re: Automatic unlock at 21 months?

Hi Chris, thanks for coming back so quickly-yes it is an iPhone 6s and is compatible for the network ‘spark’ here in NZ

 

all the best,

 

anna 

by
EE Employee

Re: Automatic unlock at 21 months?

Hi @Jellyanne

 

I have sent you a PM to gain some details.

 

Many thanks,

 

Lee

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