18-01-2017 02:11 PM
@Jesstass: Is this a phone you bought new direct from EE? How did you apply for unlock?
18-01-2017 02:32 PM
It's my old EE phone, I've upgraded to the iPhone 7 and want to unlock my iPhone 5 to BT for my brother. I applied online following the EE website
18-01-2017 04:07 PM
Hi @Jesstass and welcome to the Community.
So I can try and help, please, can you check the inbox/junk mail of the email address you supplied as the instructions may be there.
Do also pop in your brothers SIM card and perform a restore as that may help.
18-01-2017 05:01 PM
I check my junk emails daily and I'm pretty sure I've not received anything. I don't have access to the phone at the moment will try this when I get chance. Thanks.
18-01-2017 05:19 PM
@Jesstass Just so you know the Bt sim will work in the phone anyway even when it is still locked. Obviously you still want it unlocked but at least he can use it in the meantime
21-01-2017 01:54 PM
The phone is still locked and there is no network, im not sure what to do now? Please can you advise.