by Jesstass Contributor
Contributor

Applied to unlock my phone over 10 days ago with no response?

I made an application to unlock my old phone 10 days ago but haven't heard anything?  

7 REPLIES 7
by Grand Master
Grand Master

Re: Applied to unlock my phone over 10 days ago with no response?

@Jesstass: Is this a phone you bought new direct from EE? How did you apply for unlock?

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by Jesstass Contributor
Contributor

Re: Applied to unlock my phone over 10 days ago with no response?

It's my old EE phone, I've upgraded to the iPhone 7 and want to unlock my iPhone 5 to BT for my brother. I applied online following the EE website 

by
EE Employee

Re: Applied to unlock my phone over 10 days ago with no response?

Hi @Jesstass and welcome to the Community.

 

So I can try and help, please, can you check the inbox/junk mail of the email address you supplied as the instructions may be there.

 

Do also pop in your brothers SIM card and perform a restore as that may help.

 

Many thanks,

 

Lee

 

 

by Jesstass Contributor
Contributor

Re: Applied to unlock my phone over 10 days ago with no response?

I check my junk emails daily and I'm pretty sure I've not received anything. I don't have access to the phone at the moment will try this when I get chance. Thanks.

by Brilliant Contributor
Brilliant Contributor

Re: Applied to unlock my phone over 10 days ago with no response?

@Jesstass Just so you know the Bt sim will work in the phone anyway even when it is still locked. Obviously you still want it unlocked but at least he can use it in the meantime 

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by Jesstass Contributor
Contributor

Re: Applied to unlock my phone over 10 days ago with no response?

The phone is still locked and there is no network, im not sure what to do now? Please can you advise. 

by
EE Community Support Team

Re: Applied to unlock my phone over 10 days ago with no response?

Hello there @Jesstass.

 

I will help get this looked into for you.

 

You will have a private message from me on here so I can get some further details. 

 

Speak soon 🙂

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