by alirezab Investigator
Investigator

Applied over a week ago for phone to be unlocked and not even a message!!

Hello,

 

I only realised my phone is locked after buying a sim card in another country. So I have applied for it to be unlocked hoping it happens ASAP, it said after 72 hrs we will let you know if we need more time. It's been over a week now and no one has even sent me a confirmation message. It's been really frustrating.. I've been unable to use my new sim card for most of my travel and really DESPERATELY need it in the next few days. Please I beg for your help to get this resolved ASAP.

5 REPLIES 5
by Grand Master
Grand Master

Re: Applied over a week ago for phone to be unlocked and not even a message!!

Hi @alirezab 

 

As per the EE unlock guide:

 

For all other devices, we aim to unlock all devices within72 hours. If we need a code from the manufacturer, it may taketen days.But we’ll be in touch if that’s the case.

You will need to call and speak to EE unlocking team, or wait for 10 days.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by alirezab Investigator
Investigator

Re: Applied over a week ago for phone to be unlocked and not even a message!!

Thanks.

Great, and that'll cost me a fortune to call from abroad..

by
EE Community Support Team

Re: Applied over a week ago for phone to be unlocked and not even a message!!

Hi @alirezab 

 

Welcome to the community. 🙂

 

Whereabouts in the world are you? What kind of phone do you have?

 

Chris​​​​​​​

by alirezab Investigator
Investigator

Re: Applied over a week ago for phone to be unlocked and not even a message!!

Hi Chris,

 

Thanks for your reply. I'm currently in the Middle East. And I have a Samsung S8+.

 

Alireza

by
EE Community Support Team

Re: Applied over a week ago for phone to be unlocked and not even a message!!

Good Morning @alirezab

 

I would love to get this looked into for you. 

 

You should have a private message from myself for more information. 

 

Speak soon, 

 

Katie 🙂

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