by RGib1
Explorer

A green robot locked my phone. How can I unlock it?

I have a message asking me to connect via USB on my computer to open Hisuite.  The address given is http://zh.ui.vmall.com/emotiondownload.php?mod=restore

Does anyone know anything about this?  I can do nothing on the phone.  I have requested an unlock but cannot get into the phone to read the message sent by EE and I am not able to get into the email address to which they will also send information.  Thanks in advance for any help.

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: A green robot locked my phone. How can I unlock it?

Hi,

 

What were you trying to do before this happened?

 

That site is huawei, so I assume you have one of their phones. The software is their PC suite which you can run recovery.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by RGib1
Explorer

Re: A green robot locked my phone. How can I unlock it?

Thank you very much for your help.  When I started the phone this morning it was OK, so I really don't understand what happened.
by
EE Employee

Re: A green robot locked my phone. How can I unlock it?

Hi @RGib1 and welcome to the community.

 

Did you manage to use the software to help unlock your phone?

 

Many thanks,

 

Lee

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