by antk1980 Investigator
Investigator

10 days unlock problem

Phone number has been disconnected as I ended my plan and moved to Germany. Live chat was available 12 days ago which is how I managed to get it started but have not received anything in the form of an email as my number does not exist anymore. How long is this supposed to take?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: 10 days unlock problem

Hello there @antk1980.

 

Thanks for coming here.

 

I have sent you a private message on here to get some details from you.

 

Once I have these I will send them over to the unlocking team.

 

Thanks @Chris_B for letting us know 🙂

5 REPLIES 5
by Grand Master
Grand Master

Re: 10 days unlock problem

@antk1980  Did you confirm that your number will not be active to receive the unlock information? As  EE text this to you.  you might need to call customer services to acquire this. 

by antk1980 Investigator
Investigator

Re: 10 days unlock problem

Chris thank you for the reply, yes I did mention this in the live chat to the agent that helped me. Which I find strange as when you end your contract your number stops working anyway and that is when people want a phone unlocked. 

I did all this through a live chat 12 days ago which now seems to be a non existent way of contacting them again. 

by Grand Master
Grand Master

Re: 10 days unlock problem

@antk1980  Live chat is only for contract customers which you are not now, sorry.    

 

 

Lets see if @James_B or @Leanne_T can help with this.   

by antk1980 Investigator
Investigator

Re: 10 days unlock problem

Thank you Chris

by
EE Community Support Team
Solution

Re: 10 days unlock problem

Hello there @antk1980.

 

Thanks for coming here.

 

I have sent you a private message on here to get some details from you.

 

Once I have these I will send them over to the unlocking team.

 

Thanks @Chris_B for letting us know 🙂

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