by Markhamer
Explorer

why am I being charged extra for texts to France. I am in the UK

I've just switched over to ee and sent a couple of text to my sone in France and have been charged extra for these texts. Free texts in Europe are part of my plan. I am in the UK.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: why am I being charged extra for texts to France. I am in the UK

Cuz you are calling a non-UK no. from the UK. You are not roaming when you do so. They count as International calls & are chargeable.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

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7 REPLIES 7
by Grand Master
Grand Master

Re: why am I being charged extra for texts to France. I am in the UK

Hi @Markhamer 

 

Does your son have a UK mobile number or French number? 

 

Are you just sending text messages, not emojis? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Markhamer
Explorer

Re: why am I being charged extra for texts to France. I am in the UK

he has a French number. I don't send emojis.

by Grand Master
Grand Master

Re: why am I being charged extra for texts to France. I am in the UK

Hi @Markhamer 

 

As you are in the UK you aren't roaming, so texting a French mobile number will result in a charge.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Markhamer
Explorer

Re: why am I being charged extra for texts to France. I am in the UK

so I have to be roaming to get the unlimited texts in Europe and the UK that my contract specified?

by Grand Master
Grand Master

Re: why am I being charged extra for texts to France. I am in the UK

Hi @Markhamer 

 

Yes. 

 

Unlimited texts apply to the UK and EU when you are in those areas. It doesn't include texting or calls from the UK (your home network) abroad. You can buy add-ons which help with the cost via your online account or MyEE.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Markhamer
Explorer

Re: why am I being charged extra for texts to France. I am in the UK

Well that is sneaky! I wasn't told that when I bought the contract, I may have reconsidered as I call France an awful lot. 

 

Thanks for your help anyway. 

 

M

by Grand Master
Grand Master
Solution

Re: why am I being charged extra for texts to France. I am in the UK

Cuz you are calling a non-UK no. from the UK. You are not roaming when you do so. They count as International calls & are chargeable.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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