by BenPrisk Investigator
Investigator

phone number formatted incorrectly google pixel

I have been unable to send messages and it comes back saying "phone number formatted incorrectly".

I have looked online and made sure my SMS messaging centre's number was correct and that my contract bills and such had been paid, but still the issue continues.

I have a Google Pixel XL but judging by another thread this maybe a issue to do with EE and not on my end.

 

Please help, I'm currently out of contact with my partner who is travelling with mobile internet currently.

12 REPLIES 12
by Profile closed
Not applicable

Re: phone number formatted incorrectly google pixel

Good morning @BenPrisk

 

Welcome to the community

 

I would give CS a call to try and get to the bottom of this issue!

They will be able to help you!

 

mAh8v

by Legend
Legend

Re: phone number formatted incorrectly google pixel

@BenPrisk

 

Are you adding +44 to your numbers?

 

Also when you say you are "out of contract" are you tethering and trying to send SMS messages? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by BenPrisk Investigator
Investigator

Re: phone number formatted incorrectly google pixel

Im out of contact. She's out of the country and is running low on data so we don't really have an alternative.

by BenPrisk Investigator
Investigator

Re: phone number formatted incorrectly google pixel

I think i'll have to, thanks anyway

by Profile closed
Not applicable

Re: phone number formatted incorrectly google pixel

Hi, @BenPrisk,

 

Good morning to you 😊

Since you're running low on data.

CS may be the better option at this time!

 

Good luck 😊👍

Hope you finally get it sorted!

 

Regards

 

mAh8v

by
EE Community Support Team

Re: phone number formatted incorrectly google pixel

Morning @BenPrisk,

 

Welcome to the community 🙂

 

Are you able to make or receive any calls and texts while this error is displayed?

 

Have you tried completing a soft reset on the phone at all?

 

 

Alex

by Profile closed
Not applicable

Re: phone number formatted incorrectly google pixel

Hi, @BenPrisk,

 

You could try doing a software reset like @Alex_S has suggested! Just turn your device off and restart it! 😊

 

mAh8v

by BenPrisk Investigator
Investigator

Re: phone number formatted incorrectly google pixel

I've already done a soft reset and have sent a text to another number fine which made me double check the number and everything.
Nothing seems to be wrong and yet still doesn't wish to work. 

I think I'm going to call support and see if they can help.

by Profile closed
Not applicable

Re: phone number formatted incorrectly google pixel

Hi, @BenPrisk,

 

 

Good luck 😊👍

Ben.

 

Let me know how you get on with CS!

 

Regards

 

mAh8v

by BenPrisk Investigator
Investigator

Re: phone number formatted incorrectly google pixel

Well it looks like it's maybe not on my end and infact an issue on her end.

It took 2 lovely CS/Tech help guys to conclude that there wasn't anything wrong on my and and as such must be the number im trying to message.

 

Looks like i'll just have to hope WiFi is available for her and no emergencies happen.

I'll try and resolve whatever is wrong when i see her next.

 

Thanks for the advice.

by Profile closed
Not applicable

Re: phone number formatted incorrectly google pixel

Hi, @BenPrisk,

 

At least that has ruled out any problem with your device, which is good! 😊

 

And doing what you suggested with your wife's device,

Seems the logical next step forward!

 

 

Anyway! As always, good luck with that 😊

 

Regards

 

mAh8v

by
EE Community Support Team

Re: phone number formatted incorrectly google pixel

Hi @BenPrisk,

 

I'm glad our technical gurus were able to get there in the end.

 

I hope you get your wife's account sorted soon too 🙂

 

Enjoy your weekend

 

Alex 🙂

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