by msquared
Explorer

Re: not receiving barclays verification code

I spoke to Orange Corporate tech support (as we still have an Orange business account) this morning, they explained that security settings had been implemented nearly 6 months ago to prevent text spam and had requested that banks make some changes on their side to ensure continuity of service to their customers. He sent me an email with the settings that Barclays need to implement. So eventually got thro to Barclays tech support they eventually managed to send me the code via text, they were fully aware of the issue with EE customers but the person I spoke to was not so aware of the security changes which I emailed to him. However I'm not convinced this won't happen again. 

by Grand Master
Grand Master

Re: not receiving barclays verification code

Ah, yes! So it was never the marketing preferences, neither for EE's marketing or that of other firms, that was much bandied around as the reason for this, but spam filters that EE had introduced at their SMS gateways.

 

Much as I thought Smiley Happy!

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by
EE Community Support Team

Re: not receiving barclays verification code

I'm glad you got to the bottom of this @msquared!

 

Thanks for sharing your experience with us Smiley Happy

 

Jon

by johnny_green
Visitor

Re: not receiving barclays verification code

Hi Chris

 

I'm also having this same problem.....super frustrating. Online chat seem unable to help. Are you able to help me?

 

Thanks

 

John

by
EE Community Support Team

Re: not receiving barclays verification code

Hi @johnny_green.

 

Welcome to the community Smiley Happy

 

I've sent you a private message to get some more information from you. 

 

Please take a look and get back to me.

 

Jon

by Mazza97
New Member

Re: not receiving barclays verification code

Still seems this is a problem, I'm not getting verification emails from either of my Banks (Barclays or First Direct) is there not an option in my business profile where I can try the marketing txt thing manually before I spend to long of my life on the phone to customer services.

by
EE Community Support Team

Re: not receiving barclays verification code

Hi @Mazza97,

 

Welcome to the EE Community.

 

Sorry, it's not possible to change your marketing preferences via My EE.

 

You can chat with technical support via our get in touch page. They'll be happy to help.

 

Thanks

 

James

by Rachelrebecca
Visitor

Re: not receiving barclays verification code

I've read through this whole thread and tried most of the suggestions.

 

I've been with EE since 2015 but have just changed phones from Galaxy S8 to an S9 and now I can't receive the Barclays verifictaion message.

 

I've called Barcalys and they can see that the messages have been sent and they said it's EE's problem. I been into 2 EE stores - the first was more interested in selling me a new package. The second said they've never heard of this and it might be because the barclays pay app doesn't work on android??

Can you help. I need the app for buisness!!!

by MrGimper Established Contributor
Established Contributor

Re: not receiving barclays verification code

Hi

 

My issue was resolved by contacting Customer Services over the phone and asking for the Marketing messages to be unblocked. It is well-known now that it is EE's SMS spam blocking that is causing the messages to be blocked. Asking for this block to be removed, referred to as allowing marketing messages, will enabled you to receive the SMS verification messages. It may take 24/48 hours for it to kick in, so once you have spoken to CS and had confimation of the change, you will need to just be a little bit more patient, and then you will suddently get all the messages that have backed up in the queue.

 

Hope that helps

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