by Phil19851 Investigator
Investigator

Re: not receiving barclays verification code

Hi lee customer services could not help me. The gave me a number to ring tech support.
Thanks Phil

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by
EE Employee

Re: not receiving barclays verification code

Hi @Phil19851

 

Did they not transfer you to the technical support team?

 

Many thanks,

 

Lee

by Phil19851 Investigator
Investigator

Re: not receiving barclays verification code

Hi lee

No I was emailed by xxxxxxxxx@xxxxxxxx this number +447953966250 or 150. To ring if i I was still not reciving text messages of barclays if what ever they did. Could you check the ports have been done properlyfor me?

Thanks

Phil 

 

by Anna_p Investigator
Investigator

Re: not receiving barclays verification code

This has just happened to me! Gone from 02 to EE and can't set up my barclays app. I've called EE who told me to call barclays who told me it was EE so went into store to EE today and still left with no answer. I use barclays for my business so it's really important

Can anyone help me?

 

by Phil19851 Investigator
Investigator

Re: not receiving barclays verification code

Hi I got it sorted by contacting customer services and asking them to check if o2 had transferred the 'ports' over correctly

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by
EE Community Support Team

Re: not receiving barclays verification code

Good morning @Anna_p

 

Thanks for coming to community to see us 🙂

 

I can see @Phil19851 has just shared a potential solution to this.

 

Can you please try what he did and let us know if it works?

 

Thank you

 

Richard

 

🙂

by Anna_p Investigator
Investigator

Re: not receiving barclays verification code

Thanks I'll call them now and ask about that 

by
EE Community Support Team

Re: not receiving barclays verification code

Keep us up to date and fingers crossed that this is the solution for you @Anna_p

 

Thanks

 

Richard

 

🙂

by Anna_p Investigator
Investigator

Re: not receiving barclays verification code

I've called them and they say the ports have been transferred correctly

I've spoken to 2 people and still have no answer. Just that I need to wait 24 hours (I've wait a week already) then go in branch to sort it out. 

So will have to do that!

 

by
EE Community Support Team

Re: not receiving barclays verification code

Hi @Anna_p

 

Are you a personal or a business EE customer?

 

Richard

 

🙂

by DF159 Investigator
Investigator

Re: not receiving barclays verification code

Hi Lee,

Yes it is. I have tried with both 07.... and +44 7.....

Neither work.

DF

Sent from my iPhone
by DF159 Investigator
Investigator

Re: not receiving barclays verification code

Hi there @Christopher_G and team,

 

I am having the same issues. Barclays, WhatsApp, and a business service I use have all tried to send me verification codes and they are not getting through. Personal texts from mobile to me are fine.

 

Would love your help.

 

Thanks.

 

DF

by
EE Employee

Re: not receiving barclays verification code

Hi @DF159 and welcome to the community.

 

Please may I know is you number displaying correctly in the device settings?

 

Many thanks,

 

;Lee

by leew Investigator
Investigator

Re: not receiving barclays verification code

Hi

 

Having similar issues to those discussed. Switched from O2 to EE, and Barclays verification code not pulling through. Initially spoke with Barclays, who mentioned it to be a common issue with EE customers and to speak with EE. Spent an hour on the phone to EE, and after a number of failed resets, they’ve reset my network and I was told to wait for 24 hours. Waited 24 hours and the issue is still yet to be resolved. Any advice from here would be appreciated? Very frustrating.

 

On a side issue, I’ve registered by Barclays debit card for Apple Wallet and received my verification code through from Barclays for this? I’ve also deleted the app, reinstated it and doubled checked my number. 

 

Help!!

 

Cheers Lee

by
EE Community Support Team

Re: not receiving barclays verification code

Morning @leew

 

Thanks for coming to the community.

 

What phone are you using?

 

When did your number transfer from O2?

 

Speak soon, Leanne 🙂

by leew Investigator
Investigator

Re: not receiving barclays verification code

Hi Leanne

 

Using an IPhone 8+ and transferred last Tuesday. 

 

Thanks

Lee

by
EE Community Support Team

Re: not receiving barclays verification code

Thanks @leew

 

Does the correct number show in your iPhone message settings?

 

Go to Settings >Messages> Send&Receive

 

Is your number showing correct?

 

Thanks, Leanne 🙂

by leew Investigator
Investigator

Re: not receiving barclays verification code

Hi Leanne

 

It reflects correct.

 

Thanks

Lee

by
EE Community Support Team

Re: not receiving barclays verification code

Thanks for checking @leew

 

I have sent you a private message on here to get some further information.

 

Thanks, Leanne.

by jcbburdon
New Member

Re: not receiving barclays verification code

Hi Leanne  - I am having the exact same issue. This feels riduculous! Please can you help me fix this? Uber and Barclays are the apps I use the most.

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