05-02-2018 08:54 AM
I have just moved from 02 to EE however I am not receiving my barclays mobile banking verfication code. I have phoned barclays who stated that it was a network issue but when I called EE they were unable to help me and told me to look at my settings.
I have checked all I can think of in my setting but it is still not coming through. Can any one help me... I don't know what to do
thanks in advance
05-02-2018 09:19 AM
good morning. yes I can and I have also received the relevant verification codes for my other apps such as google and whatsapp. I have also received texts from my friends
Thanks for answering
05-02-2018 09:31 AM
@Mycatsarelush Does the sender have your number correct as you can receive text messages.
05-02-2018 10:20 AM
yes they do as I not only have the same number and registered it again with the app, on the phone I also gave them the number and they sent me a text via that way. I am at a quandary
05-02-2018 10:21 AM
they stated that they sent it but once again it did not come through. Barclays claim it is a network issue but the EE person I spoke to did not know how to resolve it and stated that maybe I had it on block.. which I checked on my settings and it is not on blocked..
05-02-2018 10:32 AM
@Mycatsarelush As you can receive text messages not just from your contacts but also verification text from WhatsApp then the issue has to with the sender and not EE.
05-02-2018 12:26 PM
Do you know the shortcode no. Barclays are sending it from?
29-03-2018 05:23 PM
Did you ever get this resolved? I have exactly the same problem and have had the same responses from EE and Barclays. Thanks
31-03-2018 01:55 AM
03-04-2018 10:19 PM
Did you manage to get this sorted? If so how?
I’m experiencing the exact same problem. I moved from 02 to EE and decided to keep my old number and now regret switching network.
04-04-2018 12:27 PM
Hi - yes I did. EE customer service team should be able to help. From what they explained - it was an issue with o2 not porting over all of the files correctly. Took them 24 hours to solve.
04-04-2018 05:59 PM
Hi I've got the same problem I've swapped from O2 to EE I've spoke to EE and barclays but neither can help. How did you sort it.
04-04-2018 06:44 PM
by cathypearson 3 weeks ago