09-11-2018 01:33 PM
I spoke to Orange Corporate tech support (as we still have an Orange business account) this morning, they explained that security settings had been implemented nearly 6 months ago to prevent text spam and had requested that banks make some changes on their side to ensure continuity of service to their customers. He sent me an email with the settings that Barclays need to implement. So eventually got thro to Barclays tech support they eventually managed to send me the code via text, they were fully aware of the issue with EE customers but the person I spoke to was not so aware of the security changes which I emailed to him. However I'm not convinced this won't happen again.
09-11-2018 01:44 PM
Ah, yes! So it was never the marketing preferences, neither for EE's marketing or that of other firms, that was much bandied around as the reason for this, but spam filters that EE had introduced at their SMS gateways.
Much as I thought !
14-12-2018 10:15 AM
I'm also having this same problem.....super frustrating. Online chat seem unable to help. Are you able to help me?
09-01-2019 04:26 PM
Still seems this is a problem, I'm not getting verification emails from either of my Banks (Barclays or First Direct) is there not an option in my business profile where I can try the marketing txt thing manually before I spend to long of my life on the phone to customer services.
09-01-2019 06:31 PM
a week ago
I've read through this whole thread and tried most of the suggestions.
I've been with EE since 2015 but have just changed phones from Galaxy S8 to an S9 and now I can't receive the Barclays verifictaion message.
I've called Barcalys and they can see that the messages have been sent and they said it's EE's problem. I been into 2 EE stores - the first was more interested in selling me a new package. The second said they've never heard of this and it might be because the barclays pay app doesn't work on android??
Can you help. I need the app for buisness!!!
a week ago
My issue was resolved by contacting Customer Services over the phone and asking for the Marketing messages to be unblocked. It is well-known now that it is EE's SMS spam blocking that is causing the messages to be blocked. Asking for this block to be removed, referred to as allowing marketing messages, will enabled you to receive the SMS verification messages. It may take 24/48 hours for it to kick in, so once you have spoken to CS and had confimation of the change, you will need to just be a little bit more patient, and then you will suddently get all the messages that have backed up in the queue.
Hope that helps
by debbiebrawley 2 weeks ago
by Mindylass 2 weeks ago