by pawelslomka Investigator
Investigator

issue with text messages

Hi

I have been having an issue with text messages I have been sending not being recieved.

I checked sms centre number and it's correct.

 

It's Huawei p9 lite and I have done  wipe cache partition as well and nothing change.

 

Can you help me with it?

16 REPLIES 16
by Ace Contributor
Ace Contributor

Re: issue with text messages

Hello @pawelslomka delete the text conversation of the person affected then try again starting fresh. It helps if you can get the recipient to do the same on their device.

by
EE Employee

Re: issue with text messages

Hi and welcome to the community @pawelslomka

 

Has the help from @tm90 above helped at all?

 

Many thanks,

 

Lee

by pawelslomka Investigator
Investigator

Re: issue with text messages

Hi

All clear and still the same.

Maybe something get wrong when I swap my old number to EE?

by
EE Employee

Re: issue with text messages

Hi @pawelslomka

 

Can I gain some more information to assist?

 

Do your texts get sent and the recipient does not receive them or are you not receiving text messages?

 

Many thanks,

 

Lee

 

 

by pawelslomka Investigator
Investigator

Re: issue with text messages

Hi

Yes, my texts get sent and the recipient does not receive them.

But when someone texting to me sometimes I don't getting them all.

by
EE Employee

Re: issue with text messages

Hi @pawelslomka

 

Are these texts UK based or being sent abroad?

 

Many thanks,

 

Lee

by pawelslomka Investigator
Investigator

Re: issue with text messages

Yes UK only

by
EE Employee

Re: issue with text messages

Hi @pawelslomka

 

Did you use a different phone before your number change?

 

Many thanks,

 

Lee

by pawelslomka Investigator
Investigator

Re: issue with text messages

No, all the time the same phone.

by
EE Employee

Re: issue with text messages

Hi @pawelslomka

 

It sounds like our technical team may need to take a look at your account to make sure everything went ok with your number transfer.

 

Many thanks,

 

Lee

by pawelslomka Investigator
Investigator

Re: issue with text messages

So probably I will need to ring them or visit nearest store to get it sorted?

by
EE Employee

Re: issue with text messages

Hi @pawelslomka

 

You would need to give us a call. 🙂

 

Many thanks,

 

Lee

by pawelslomka Investigator
Investigator

Re: issue with text messages

Ok 

Thank you for your time.

Will let you now when that's fixed.

by
EE Employee

Re: issue with text messages

by pawelslomka Investigator
Investigator

Re: issue with text messages

Hi

the solution of this situation is order the replacment of sim card.

Greetings

by
EE Community Support Team

Re: issue with text messages

Hello there @pawelslomka

 

Thanks for coming back and letting us know a new SIM card solved this for you.

 

Come back to the community anytime 🙂

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