by AmaanAkh Contributor
Contributor

iPhone not Sending SMS Texts

Hello EE Community! I Recently bought a new EE Sim and transferred my giffgaff number, ever since I am unable to send SMS Texts, I can receive them, call and iMessage perfectly fine but have never been able to send a text.

 

I Am using a iPhone 6 iOS 12.2

I Have tried accessing SMSC (message centre) by dialing *#5005*7672# but a "please wait" grey screen comes up for a split second and disappears!, I have tried turning airplane mode on/off and also have tried turning SMS on/off along with iMessage but nothing works! and signal is fine when calling etc.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: iPhone not Sending SMS Texts

Hi @AmaanAkh

 

Thanks for coming back to me.

 

I have sent you a private message to get some details.

 

Leanne 🙂

View solution in original post

16 REPLIES 16
by Profile closed
Not applicable

Re: iPhone not Sending SMS Texts

Silly question but have yo tried turning your iPhone off completely and then back on again as that often helps?

 

Failing that try a network reset but going to Settings>General>Reset>Reset Network Settings and then follow the prompts.

by Grand Master
Grand Master

Re: iPhone not Sending SMS Texts

For sending texts, check your phone has the Message Centre no. for EE as +447958879879.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: iPhone not Sending SMS Texts

You cannot change or even access the SMS message centre number setting on any iPhone.

by AmaanAkh Contributor
Contributor

Re: iPhone not Sending SMS Texts

Have tried those steps

by AmaanAkh Contributor
Contributor

Re: iPhone not Sending SMS Texts

how can I change/check my message centre number when I try to dial the code in the dialpad I get a grey screen with the message "please wait" and It disappears.

by AmaanAkh Contributor
Contributor

Re: iPhone not Sending SMS Texts

You can bud it just won't work on my phone.

by Grand Master
Grand Master

Re: iPhone not Sending SMS Texts

@AmaanAkh   With EE you can not access the message centre number and with you saying you can your device is still setup for GiffGaff, you need to go to settings>General>Profile and delete any profiles that are there.  Once deleted you need to restart the device. 

by AmaanAkh Contributor
Contributor

Re: iPhone not Sending SMS Texts

no profiles, I called apple see if they could help, A supervisor tried helping in everyway possible and his conclusion was it was a faulty sim/contact the carrier. when I try to call 150 It's funny how they ask "to call customer service you need a balance of 0.25p" when I have a £10 pack that starts in 3 days yet I can't text to 150 to start my pack early since my texts don't send.

Highlighted
by Grand Master
Grand Master

Re: iPhone not Sending SMS Texts

Try calling customer Services on +44 800 956 6000 (option 2, option 4) . It might not charge.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: iPhone not Sending SMS Texts

@AmaanAkh   When did you put this sim in ? Have you tried restarting the device? 

by
EE Community Support Team

Re: iPhone not Sending SMS Texts

Morning @AmaanAkh

 

Thanks for coming to the community.

 

Do you get an error message when you try and send a text message?

 

Leanne 🙂

by AmaanAkh Contributor
Contributor

Re: iPhone not Sending SMS Texts

It will say “not delivered” tap to retry called apple he checked everything and said it’s definitely something with the sim/carrier i do have unlimited texts and have tried everything!

by
EE Community Support Team
Solution

Re: iPhone not Sending SMS Texts

Hi @AmaanAkh

 

Thanks for coming back to me.

 

I have sent you a private message to get some details.

 

Leanne 🙂

View solution in original post

by AmaanAkh Contributor
Contributor

Re: iPhone not Sending SMS Texts

tried restarting, and I put the sim in 2 months ago and used my PAC Code from giffgaff to keep my number

by Kyle_16
New Member

Re: iPhone not Sending SMS Texts

I’ve got the same problem could you help me out I’m on 6s plus and iOS 12.4

by
EE Community Support Team

Re: iPhone not Sending SMS Texts

Good Morning @Kyle_16

 

Welcome to the community.

 

Can you try the below steps and let me know how you get on?

 

Go to Settings >General > Profile and delete any profiles that are showing.

 

Then can you go to Settings > General > Reset > Reset Network Settings.

 

This will remove all saved WiFi passwords.

 

Leanne 🙂

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