14-04-2019 12:18 PM
Hello EE Community! I Recently bought a new EE Sim and transferred my giffgaff number, ever since I am unable to send SMS Texts, I can receive them, call and iMessage perfectly fine but have never been able to send a text.
I Am using a iPhone 6 iOS 12.2
I Have tried accessing SMSC (message centre) by dialing *#5005*7672# but a "please wait" grey screen comes up for a split second and disappears!, I have tried turning airplane mode on/off and also have tried turning SMS on/off along with iMessage but nothing works! and signal is fine when calling etc.
Solved! See the answer below or view the solution in context.
14-04-2019 12:38 PM
Silly question but have yo tried turning your iPhone off completely and then back on again as that often helps?
Failing that try a network reset but going to Settings>General>Reset>Reset Network Settings and then follow the prompts.
14-04-2019 01:16 PM
For sending texts, check your phone has the Message Centre no. for EE as +447958879879.
14-04-2019 05:00 PM
how can I change/check my message centre number when I try to dial the code in the dialpad I get a grey screen with the message "please wait" and It disappears.
14-04-2019 06:37 PM - edited 14-04-2019 06:38 PM
@AmaanAkh With EE you can not access the message centre number and with you saying you can your device is still setup for GiffGaff, you need to go to settings>General>Profile and delete any profiles that are there. Once deleted you need to restart the device.
14-04-2019 09:11 PM
no profiles, I called apple see if they could help, A supervisor tried helping in everyway possible and his conclusion was it was a faulty sim/contact the carrier. when I try to call 150 It's funny how they ask "to call customer service you need a balance of 0.25p" when I have a £10 pack that starts in 3 days yet I can't text to 150 to start my pack early since my texts don't send.
14-04-2019 09:17 PM
Try calling customer Services on +44 800 956 6000 (option 2, option 4) . It might not charge.
14-04-2019 09:20 PM
@AmaanAkh When did you put this sim in ? Have you tried restarting the device?
16-04-2019 09:41 AM
It will say “not delivered” tap to retry called apple he checked everything and said it’s definitely something with the sim/carrier i do have unlimited texts and have tried everything!
01-09-2019 07:35 AM
Good Morning @Kyle_16
Welcome to the community.
Can you try the below steps and let me know how you get on?
Go to Settings >General > Profile and delete any profiles that are showing.
Then can you go to Settings > General > Reset > Reset Network Settings.
This will remove all saved WiFi passwords.
by 173509609 17-09-2019