by Kirstymcguire20
Explorer

iMessages won’t send and now some texts. Any ideas?

I’ve recently switched from O2 to EE and upgraded to an iPhone XR. Loads of messages Won’t go through as iMessage and now lots of texts won’t send. iMessage is turned on in my settings. I’ve turned off and on. Any ideas?

2 REPLIES 2
by Grand Master
Grand Master

Re: iMessages won’t send and now some texts. Any ideas?

Hi @Kirstymcguire20 

 

iMessage uses data and goes via Apple not EE. 

 

Try disabling iMessage and trying again, do you get the same problems?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: iMessages won’t send and now some texts. Any ideas?

Hi @Kirstymcguire20


Please check your send & receive settings and make sure both your mobile number and Apple ID are ticked:

 

Tap Settings > Messages > Send & Receive.

 

Let us know how you get on.

 

Chris

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