Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

6980 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2027 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3772 Posts

Activity in Mobile Services

Weird roaming messaged

I keep getting texts from EE telling me that I am roaming in Jersey when I am at Nolton Haven in West Wales. The linear distance between these places is 350 miles, so can anyone explain how this happens? Has anyone else had a similar experience?

Peter274 by Explorer
  • 45 Views
  • 4 replies
  • 0 Helpful

4G Not Working on iPhone XR

Hi there,My 4G doesn't work properly on my phone, weirdly enough WhatsApp works fine but I'm not able to use the internet or any other app. I've tried the following solutions already:Restart phoneRemove and reinsert SIM cardChecked the network status...

Ahsoka1 by Investigator
  • 1104 Views
  • 15 replies
  • 2 Helpful

Data gifting not working

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why...

Screenshot 2023-06-16 220202.png
8388ehdan by Explorer
  • 4144 Views
  • 49 replies
  • 30 Helpful

Wi-fi Calling

I have a Motorola phone with 'wi-fi calling' available. It is an unlocked phone. I wish to use it on an EE Monthly account. I have Vodafone broadband at home. Can I use wi-fi calling in my home with this phone / ISPN with my EE SIM in my phone ?

Resolved! Voicemail alert but no voicemail messages

I have just returned from a trip abroad and since switching my phone back on I keep receiving a notification that I have a new voicemail, however when I call voicemail it says I have no messages. I’ve tried turning off badge notifications then switch...

DawnMc by Visitor
  • 7312 Views
  • 9 replies
  • 7 Helpful

Getting an eSim My EE

I have just moved here from the United States and have called about getting set up with EE Broadband and have also gotten the 30 day unlimited. plan but cannot obtain the QR code to activate my eSIM. I received an email that says I need to set it up ...

autumng by Visitor
  • 25 Views
  • 1 replies
  • 0 Helpful