Highlighted
by Investigator
Investigator

Why have I been charged for texts when I am on a £1 talk and text package?

 
13 REPLIES 13
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by Grand Master
Grand Master

Re: Why have I been charged for texts when I am on a £1 talk and text package?

How much were you charged for each?

 

Where are you? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Why have I been charged for texts when I am on a £1 talk and text package?

£0.15 on 28th March. I'm in UK. 

Highlighted
by Grand Master
Grand Master

Re: Why have I been charged for texts when I am on a £1 talk and text package?

What are the 1st 5 digits of the no. you texted?

 

What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Why have I been charged for texts when I am on a £1 talk and text package?

07971

Highlighted
by Grand Master
Grand Master

Re: Why have I been charged for texts when I am on a £1 talk and text package?

Hi @Laura8912 

 

Was your pack active at the time?  If you think this is wrong then you will need to call EE CS. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Profile closed
Not applicable

Re: Why have I been charged for texts when I am on a £1 talk and text package?

@Laura8912 what do you get for a £1 Talk and Text pack?

Highlighted
by Investigator
Investigator

Re: Why have I been charged for texts when I am on a £1 talk and text package?

@Profile closed 25 minutes, 50 texts and 10MB data on pay as you go. With a free boost every 12 weeks. 

Highlighted
by Profile closed
Not applicable

Re: Why have I been charged for texts when I am on a £1 talk and text package?

@Laura8912 so how long does that particular pack last for? Reasons you might have been charged:

1. Your pack didn't become active.

2. Your pack expired on you.

3. You texted a landline.

4. You texted a 5 figure number.

Highlighted
by Investigator
Investigator

Re: Why have I been charged for texts when I am on a £1 talk and text package?

The pack keeps renewing while you have a minimum of £1 credit on your phone.  It lasts while you still have the same number. On top of the original pack I have boosts of 60 minutes, 50 texts and 50MB and never use all of this. I texted my mum's mobile. 

Highlighted
by Grand Master
Grand Master

Re: Why have I been charged for texts when I am on a £1 talk and text package?

@Laura8912 : What exactly does texting AL to 150 report?

 

 

@Profile closed : Texting a landline is not chargeable.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Why have I been charged for texts when I am on a £1 talk and text package?

I haven't done it as I thought that was only to keep track of your pack. I noticed the charge when I logged onto my EE account. It's only that one on 28th March at 14:04. 

Highlighted
by Grand Master
Grand Master

Re: Why have I been charged for texts when I am on a £1 talk and text package?

Ah, OK. It's now well past this happening. You'll probably never find out why you were charged for this text but it might be worth calling EE to query it.

 

The no. you texted was a UK no, indeed EE, & would be included in your pack mins.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Why have I been charged for texts when I am on a £1 talk and text package?

Just incase anyone's in a similar situation in the future and looks at this, I have contacted ee via live chat and been refunded for the text message. 

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