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by Contributor
Contributor

Why cant I send or receive text messages since putting my UK sim card in

 
14 REPLIES 14
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by
EE Community Support Team

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi @Ginger_32

 

Thanks for coming to the community. 

 

Are you connected to a network?

 

Are you currently in the UK?

 

What phone are you using?

 

Speak soon,

 

Katie 🙂

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi Katie thanx for the reply. I'm in the uk I am connected to wifi and I can make phone calls. I have a galaxy s9. I just got to london this morning.

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by Grand Master
Grand Master

Re: Why cant I send or receive text messages since putting my UK sim card in

@Ginger_32   have you checked to make sure your APN settings are correct for EE ?

 

Please have a read of THIS

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

Sorry dont know what pan setting is

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by
EE Community Support Team

Re: Why cant I send or receive text messages since putting my UK sim card in

Good Morning @Ginger_32

 

Thanks for confirming. 

 

Have you been able to have a read of the link provided by @Chris_B?

 

Are you now able to send and receive text messages?

 

Katie 🙂

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi Katie I did follow the step by step instructions to change to ee internet and I have internet but still no text it says review message and try again.

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by
EE Community Support Team

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi @Ginger_32,

 

Does the error message give you any further details?

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James

 

 

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

No other instructions just the message. And I'm from canada my plan at home is monthly...the sim card is pay as you go with 10gb 500texting 250talk and it says its works when calling or texting canada

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by
EE Community Support Team

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi there @Ginger_32

 

Thanks for coming back to us.

 

Are you texting a UK mobile or an international number?

 

Can you text BALANCE to 150, does this work?

 

Also, what reply do you get?

 

Leanne.

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

I am texting canada texts to UK numbers is working 

150 balance went through says I have 10gb and unlimited text and minutes to ee numbers only and it also says I have 429 texts remaining with 229 minutes

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by
EE Community Support Team

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi @Ginger_32

 

Thanks for coming back to me with the information,

 

Can you call the numbers?

 

If you are texting an international number this would be chargeable.

 

You can check costs on our Calling abroad from the UK tool. All you need to do is enter the country you're calling or texting and select pay monthly or pay as you go.

 

Leanne 🙂

 

 

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

Yes I can call the international numbers no problem. 

I will try the pay as you go

Thanx

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by Contributor
Contributor

Re: Why cant I send or receive text messages since putting my UK sim card in

I dont need calling though thats working fine I need texting to work.

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by
EE Community Support Team

Re: Why cant I send or receive text messages since putting my UK sim card in

Hi @Ginger_32

 

Thanks for confirming.

 

If you give our Pay as you go care team a call they will be able to get this looked into for you.

 

Let me know how you get on.

 

Leanne 🙂

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