Highlighted
by
Explorer

Re: Why can i not receive confirmation msgs form banking apps

Thanks for your swift reply Katie. I’m not sure if I’m honest. I was told that it could take some time for the changes to take effect. It’s obvious that it hasn’t worked.

 

Highlighted
by
EE Community Support Team

Re: Why can i not receive confirmation msgs form banking apps

Thanks for confirming this @Daryl_Bynon

 

I would recommend giving us a call and speaking with the technical care team. 

 

The team can look into this further for you and complete a full diagnostic. 

 

Please be sure to let me know how you get on, 

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Why can i not receive confirmation msgs form banking apps

Hi, unfortunately I had to change one of our phones to O2 as EE couldn't
help me with the problem. They were most apologetic but I needed to get
those details from the bank. All ok now with my new provider.
Highlighted
by Investigator
Investigator

Re: Why can i not receive confirmation msgs form banking apps

Can’t believe this is a problem for some people. EE sorted this out for me and hasn’t been a problem since. There seems to be such a variety of responses.

Sent from my iPhone
Highlighted
by
Visitor

Re: not receiving barclays verification code

hello i have the same issue with a bank from australia. what do i do?

Highlighted
by
EE Community Support Team

Re: not receiving barclays verification code

Hi @samldn999.

 

Welcome to the community.

 

To get this looked into, you'd need to contact our Customer Care team.

 

They will be able to look into your account and help you get this resolved.

 

Jon

Highlighted
by Investigator
Investigator

Re: Why are EE blocking sms codes from banks

I have the same problem 

Tesco said dealing with EE is a nightmare which I now agree with. Not possible to contact EE for an explanation

Highlighted
by
EE Community Support Team

Re: Why are EE blocking sms codes from banks

Hi @DerekMain.

 

I'm sorry if you've been unable to get through to our Customer Care team, the lines will be busier than usual at the moment.

 

If you could try again later you should be able to get through.

 

Jon

Highlighted
by Investigator
Investigator

Re: Why are EE blocking sms codes from banks

I have just encountered the same problem 

My Bank, Tesco, advised contacting EE to complain

Now I discover it is almost impossible to contact EE !!

Not sure how to resolve it

 

Highlighted
by
EE Community Support Team

Re: not receiving barclays verification code

Hi @DerekMain.

 

Did you see my previous response to your question?

 

Our teams are busier than usual, but if you try again later you should be able to get through.

 

Thanks,

 

Jon

Highlighted
by Investigator
Investigator

Re: Why are EE blocking sms codes from banks

I have just encountered the same problem 

My Bank, Tesco, advised contacting EE to complain

Now I discover it is almost impossible to contact EE !!

Not sure how to resolve it

Would someone from EE please advise how to resolve this?

Pointing to the customer care team does not help - WHAT IS THE PHONE NUMBER?

 

Highlighted
by Investigator
Investigator

Re: Why are EE blocking sms codes from banks

To be useful, I need the customer care team telephone numberI cannot find this Sent from Samsung tablet.
Highlighted
by Grand Master
Grand Master

Re: Why are EE blocking sms codes from banks

@DerekMain : See my sig. or look in Get in touch .

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