17-04-2019 11:48 PM
It works now. Randomly just started working after losing signal for like a second after a few days. All of the texts then started coming through.
The customer service team are the worst and will say anything to get you off the phone. The tech team on social media are so much more helpful.
18-04-2019 12:01 AM
I believe it's only being fixed on an individual basis.
18-04-2019 08:27 AM
It is EE that is the problem. I spent ages being passed backwards and forward between EE and financial institutions to try and get this sorted
Phone EE and ask them to allow ALL marketing and any other “helpful” barring service they have with your number. They give you a scary warning about having unsolicited calls but ignore them and have them all removed. Then within 24 hours you should start getting your texts.
Im yet to receive anything unsolicited but I do have contact with my bank.
30-04-2019 12:46 PM
I’ve ported my old number over from O2 iphone, used the same number for mobile banking for years. Trying to access Barclays mobile banking app using same number on iPhone XR on EE, requests verification code sent by text. No text arrives. Both EE and Barclays have been no help at all and blame each other. Called both today, they tell me to wait 24 hours to see if it works then, but been trying for last 6 days! Need help. Thanks.
30-04-2019 04:38 PM
Thanks Leanne. I found this on another post which may help resolve my issue. I was told by the EE help desk that my phone was ported correctly and should be receiving the messages, but this might be the issue.
30-04-2019 06:05 PM
It has nowt to do with EE's marketing options. How can it? They only control what EE sends out, not what others send.
I believe it's EE's text spam filters finding false-positives on certain legitimate constructs in bank's verification code texts. Funny it doesn't happen so much to those long-time with EE with their online banking. Yet EE is doing nowt in fixing it overall.
30-04-2019 08:08 PM - edited 30-04-2019 08:09 PM
After 2 calls to EE and 3 calls to Barclays, I was finally given a verification code verbally by a ‘level 2 technician’ at Barclays. I am now able to use the banking app, but I’m no closer to figuring out why I can’t receive verification / automated texts. Barclays seem to be aware of the issue as do EE, and it seems to be most common with people coming from O2 to EE. I’m told it’s being looked in to.
30-04-2019 09:01 PM
1. It would make no logical or rational sense for EE to make the receiving of verification codes via text more difficult for new customers than for longterm customers. So, I'd not blame the new telephone company without evidence.
2. If the first and second requests both fail, don't request more. They'll either both come through or neither will. And only the last requested one will work anyway.
3. Consider getting the codes via email if via text continues to fail longterm - if possible.
09-05-2019 01:19 AM
I have been charged for texting for TFL bus information at a bus stop as this isn’t included in my text messages allowance.
Although it shows as service calls made with 0 mins used. I understand this isn’t included in my text allowance and wanted to be sure that these texts / service isn’t one that is a constant charge.
How do I block these text services and after using them once. I take it it would only charge me per instance. Eg: I haven’t signed up to a reacurring charge?
Or do I have to contact EE to stop these texts being able to be sent from my account??
09-05-2019 02:13 AM
These are Premium Rate services not included in any allowance. How much were you charged? I would expect it to be just the standard rate text charge of 15p.
As you texted it it will only charge you per instance. You never explicitly opted-in to a subscription.
This is just like the nos. you see on some parking meters & nos used in TV voting competitions.
You can stop it happening again by just never texting it. On contract you could try unticking the Premium Rate marker in your MyEE.
09-05-2019 09:44 AM
I'd expect it to cost 15p for the text and 12p for the reply if the info is correct.
Texts cost the standard network rate, plus a 12p charge to receive the response
I think TfL can be trusted more than most premium providers. Also if it was recurring, EE would make you confirm you wanted to sign up.
12-06-2019 07:24 AM
Recently ported my number over from o2 to ee and trying to set up my online banking app with Santander. Need an OTP to set up but phone isnt receiving. Ee say it's the bank but the bank saying its ee !!! Nobody wants to help
12-06-2019 07:47 AM - edited 12-06-2019 08:51 AM
@crazylilemma Actually neither its a fault what has happened, some of the files in your number port have become corrupted and EE need to raise a ticket with O2 so they can process your number port again. call the mobile care team and hopefully you’ll get someone who knows how to deal with this.