by Rockchick72 Investigator
Investigator

Re: I can’t get the SMS through to my phone from Barclays....EE don’t know why!

Hi,

Yep, I was with O2

Sent from my iPhone
by Parsley04
Explorer

Re: not receiving barclays verification code

Did you ever get this fixed? 

 

I have tried turning off iMessage, I have tried to amend my phone number on the settings, still nothing. 

 

Any help would be great 🙂 

by
EE Community Support Team

Re: not receiving barclays verification code

Good Morning @Parsley04.

 

Welcome to the community 

 

Are you having a problem receiving verification codes?

 

Speak soon, 

 

Katie 🙂

by energyflash Investigator
Investigator

Can't receive Santander OTP code on iPhone please help!

Can't receive Santander OTP code on iPhone please help!

by Grand Master
Grand Master

Re: Can't receive Santander OTP code on iPhone please help!

Hi @energyflash 

 

Have you just migrated over?

 

Try turning off iMessage.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by energyflash Investigator
Investigator

Re: Can't receive Santander OTP code on iPhone please help!

hey @Northerner thanks for your reply! I have turned off imessage but still not receiving the OTP, also I moved my number over from giffgaff today and its gone over fine (can receive calls to my EE sim on my old number that the OTP is registered to) but I still can't receive the text

by energyflash Investigator
Investigator

Re: Can't receive Santander OTP code on iPhone please help!

marked as a solution in error, this is certainly not resolved unfortunately 

by Grand Master
Grand Master

Re: Can't receive Santander OTP code on iPhone please help!

@energyflash 

 

Your number hasn't ported over fully hence why you cannot receive the code. If you check under settings, is your temporary number still showing? 

 

If you search these forums you will see this issue is common.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Parsley04
Explorer

Re: not receiving barclays verification code

Hi @Katie_B 

 

yes for for some reason I can’t receive them, but I’m getting concerned in case I miss my payments 😩 

 

thanks, Lauren 

by
EE Community Support Team

Re: not receiving barclays verification code

Totally understandable @Parsley04.

 

I would recommend giving our technical care team a call, they will be able to look into this further for you.

 

Please let me know if you have any further questions, 

 

Katie 🙂

 

 

Highlighted
by Rockchick72 Investigator
Investigator

I can’t get the SMS through to my phone from Barclays....EE don’t know why!

 
by Rockchick72 Investigator
Investigator

Re: Cannot receive verification sms

I have the same issue, unable to receive sms from Barclays. Everyone I have spoke to in the technical department, doesn’t know why. They have unblocked everything & I still can’t. I have only just joined with EE from O2, hope it’s not a mistake :0/

 

by Grand Master
Grand Master

Re: I can’t get the SMS through to my phone from Barclays....EE don’t know why!

@Rockchick72 : Have you recently ported in from O2? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: I can’t get the SMS through to my phone from Barclays....EE don’t know why!

Yes, this seems to occur mainly with O2 ports.

 

I believe it's EE's text spam filters finding false-positives on certain legitimate constructs in bank's verification code texts. Funny it doesn't happen so much to those long-time with EE with their online banking. Yet EE is doing nowt in fixing it overall.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Cannot receive verification sms

Good Morning @Rockchick72

 

I am sorry to hear this has still not been resolved. 

 

I have sent you a private message for further information, please take a look and get back to me. 

 

Katie 🙂

by
EE Community Support Team

Re: I can’t get the SMS through to my phone from Barclays....EE don’t know why!

Hi @Rockchick72

 

I have replied in this thread

 

Katie 🙂

by Holljc Investigator
Investigator

Re: Santander otp not being received

Hi. Did you ever get a solution to this? Sadly I am having the same issue, and no-one can seem to help & EE don't seem to be bothered. I'm also not receiving OTP's from other companies as well as my bank, so it's definitely not an issue with the bank as it's effecting other messages too. 

by Holljc Investigator
Investigator

Re: Santander otp not being received

Hi. Did you ever get a solution to this? Sadly I am having the same issue, and no-one can seem to help. I'm also not receiving OTP's from other companies as well as my bank, so it's definitely not an issue with the bank as it's effecting other messages too. 

by Holljc Investigator
Investigator

Re: not receiving barclays verification code

Hi, did anyone get a solution to this?

I just moved to EE and am having the same problem not receiving OTP texts. From my bank and other companies too. I've been told no one can help me, and everyone is blaming someone else. If someone has had a situation where this has been solved I'd love to know. 

by Holljc Investigator
Investigator

Re: Can't receive Santander OTP code on iPhone please help!

Hi. Did you ever get a solution to this? I'm having the same problem and I've been told by the network they can't help. 

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