08-11-2018 05:07 PM
I'm also experiencing the same thing, however I've been a long standing EE customer (on a business account) so not a porting customer. I've had to have my phone reset recently so hence lost access to both Barclays & Barclaycard app (again) as unable to receive verification code. The first time this happened I spoke to a few people in Barclays who eventually were able to read out the code to me, explaining beforehand that there is a known issue between Barclays & EE. However Barclaycard use a different system and couldn't read it out they had to escalate to technical support and that evening I received both verification codes from Barclays & Barclaycard so I would advise ringing them to sort it. I now have the same issue as had to have my phone reset, I was hoping this issue would have been resolved by now, if it is EE security settings then surely these can be updated to allow legitimate commercial like banking texts through??
09-11-2018 07:55 AM
09-11-2018 01:33 PM
I spoke to Orange Corporate tech support (as we still have an Orange business account) this morning, they explained that security settings had been implemented nearly 6 months ago to prevent text spam and had requested that banks make some changes on their side to ensure continuity of service to their customers. He sent me an email with the settings that Barclays need to implement. So eventually got thro to Barclays tech support they eventually managed to send me the code via text, they were fully aware of the issue with EE customers but the person I spoke to was not so aware of the security changes which I emailed to him. However I'm not convinced this won't happen again.
09-11-2018 01:44 PM
Ah, yes! So it was never the marketing preferences, neither for EE's marketing or that of other firms, that was much bandied around as the reason for this, but spam filters that EE had introduced at their SMS gateways.
Much as I thought :)!
09-11-2018 01:47 PM
I'm glad you got to the bottom of this @msquared!
Thanks for sharing your experience with us 🙂
14-12-2018 10:15 AM
I'm also having this same problem.....super frustrating. Online chat seem unable to help. Are you able to help me?
09-01-2019 04:26 PM
Still seems this is a problem, I'm not getting verification emails from either of my Banks (Barclays or First Direct) is there not an option in my business profile where I can try the marketing txt thing manually before I spend to long of my life on the phone to customer services.
09-01-2019 06:31 PM
20-01-2019 09:02 PM
2 days ago I upgraded my phone as my 2 year contract was nearly finished. Since then I have been unable to receive the verification text messages from both my banks. I have been on the phone to multiple people at tesco, Barclays and EE but I'm going round in circles and getting nowhere. The level 2 tech team investigated this and I was told it was down to Tesco using an American server and that they needed to change some settings. Of course I rang Tesco banking but they had no idea what I was talking about. Please help !!
11-02-2019 07:32 AM
I've recently ported my number from an O2 pay monthly sim to a new EE pay monthly sim and phone contract combo. However, since the number port has been completed I haven't been able to receive verification texts from my bank when purchasing online shopping or when trying to set up new apps on my phone (i.e. airtime rewards). Does anyone know if this is because I kept my number or if it can be sorted?
11-02-2019 09:47 AM
Good Morning @JordanBicker.
Welcome to the community.
When did your port complete?
Do you know if you have a marketing bar on your account?
Speak soon, Katie 🙂
11-02-2019 02:14 PM
I've read through this whole thread and tried most of the suggestions.
I've been with EE since 2015 but have just changed phones from Galaxy S8 to an S9 and now I can't receive the Barclays verifictaion message.
I've called Barcalys and they can see that the messages have been sent and they said it's EE's problem. I been into 2 EE stores - the first was more interested in selling me a new package. The second said they've never heard of this and it might be because the barclays pay app doesn't work on android??
Can you help. I need the app for buisness!!!
11-02-2019 02:41 PM
Yes, there are regular reports of this, mainly coming from O2 - not receiving barclays verification code . As far as I can tell it something to with an incomplete port of info from O2 to EE & nowt to do with the bank, who can however sometimes sidestep this issue by giving you the verification code verbally.
11-02-2019 03:05 PM
My issue was resolved by contacting Customer Services over the phone and asking for the Marketing messages to be unblocked. It is well-known now that it is EE's SMS spam blocking that is causing the messages to be blocked. Asking for this block to be removed, referred to as allowing marketing messages, will enabled you to receive the SMS verification messages. It may take 24/48 hours for it to kick in, so once you have spoken to CS and had confimation of the change, you will need to just be a little bit more patient, and then you will suddently get all the messages that have backed up in the queue.
Hope that helps
13-02-2019 10:41 PM
I've recently ported my number from Three pay monthly contract to a new EE pay monthly sim. However, since the number port has been completed (Three provide the PAC) I haven't been able to receive verification texts from my bank when purchasing online or when trying to set up new apps on my phone. While in Three network I never got this kind of issues. Does anyone know if this is because I kept my number or if it can be sorted? Thanks
14-02-2019 12:16 AM
There are regular reports of this, mainly coming from O2 - not receiving barclays verification code . As far as I can tell it something to with an incomplete port of info from O2 to EE & nowt to do with the bank, who can however sometimes sidestep this issue by giving you the verification code verbally.
14-02-2019 08:21 AM
14-02-2019 08:25 PM
Hi, Thanks for the advice.
Talk with EE Tech Guru moments ago and the answer is that I need to contact my bank to solve the problem. I was told that the Network legislation does not allow that bank text to be received. I also ask to check if my portability was completed done, the answer was yes.
I need to get the messages. With my last network, provide everything worked ok.