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by CarolynH1
Explorer

Vodafone customers can't contact me

Hello,

 

i recently transferred to EE from Vodafone. It appears that it didn't port properly and any friends or relations that are Vodafone customers are unable to contact me and get a Vodafone voicemail message. After checking with Vodafone, my account is completely inactive and they believe it is a porting problem. I have since contacted EE to ask if you could look into it but 2 weeks later still have not heard anything. I have had several issues with EE already and this isn't helping. I need some reassurance that this will be rectified as soon as possible.

7 REPLIES
by
EE Employee

Re: Vodafone customers can't contact me

Good Morning @CarolynH1

 

Sorry to hear you're having issues.

 

It does sound like the port may be stuck in someway.

 

I'll send you a Private Message to get some additional details.

 

Thanks - Karen. Smiley Happy

by Kristof
Visitor

Re: Vodafone customers can't contact me

I have had the same problem too where a voda phone number can't call or text me. whether it has been've fixed it

by
EE Employee

Re: Vodafone customers can't contact me

Good Afternoon @Kristof

 

Welcome to the Community! Smiley Happy

 

Is it just one number that can't contact you, or is it everyone on Vodafone?

 

Have you reported this to customer services?

 

Thanks - Karen. Smiley Happy

by tasminahussaib
Explorer

Re: Vodafone customers can't contact me

Hi, I am having the same issue. Can you help me please 

by
EE Community Support Team

Re: Vodafone customers can't contact me

Hi @tasminahussaib,

 

Thanks for joining the EE Community. Smiley Happy

 

Have you recently joined EE?

 

Is it just one person who can't contact you or everyone?

 

James

by tasminahussaib
Explorer

Re: Vodafone customers can't contact me

Hi,

I joined EE a year or two ago and I had transferred my number over from Vodafone, originally it was just 2 people that could not call me but now my husband has also joined Vodafone and now he can not call me either.
by
EE Community Support Team

Re: Vodafone customers can't contact me

Thanks for confirming @tasminahussaib

 

Please get in touch with customer services so our technical support team can get this sorted for you.

 

Let us know how you get on.

 

James

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