by Piaonex
New Member

Verification texts not being recieved

Hi I've just got a new phone on EE and ported my number from o2. My issue is that I am  not receiving verification messages from my banking app and I am needing this to log in and manage my finances. It has also been a problem receiving verification texts from other apps and I can seem to find a way to fix this.

2 REPLIES 2
by Grand Master
Grand Master

Re: Verification texts not being recieved

@Piaonex   You need to call customer services so they can request the port again.  Some of the porting files have got corrupt so it need to be done again.  

by
EE Community Support Team

Re: Verification texts not being recieved

Hi @Piaonex

 

Welcome to the community and thanks for switching to EE. 🙂

 

I recommend following @Chris_B's advice and speak to our Mobile Care team so that they can look into this further for you.

 

I'm sure they'll be able to get it sorted.

 

Chris

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