VM OFF and VOICEMAIL DIVERT OFF both not working - going abroad tomorrow!

[vvv1979]

Hi All,

I have already searched the existing posts and see this is a re-occuring issue.

VM OFF, VMOFF and VOICEMAIL DIVERT OFF to 150 both return the message "We've had a problem with your request, please try again a little later"

Any solutions to ensure my voicemail is turned off and I'm not charged for this?

Thanks!

[James_B]

Hi @vvv1979,

Welcome back to the community.

Have you tried VM DIVERT OFF?

Thanks

James

[Profile closed]

@vvv1979 Have you tried calling the 150 automated system?

There is an option when you call 150 to turn on or off your voicemail from the automated menus.

Option 1 for mobile phones, option 3 for tech support (voicemail option are in this menu but not mentioned), option 3 for voicemail then follow the instructions.

[Christopher_G]

Hi @vvv1979

Have you managed to turn the voicemail divert off?

Chris

[Atifmalik78]

Hi 

I have same issues on my pay as you go

Tried numerous times to switch off the voicemail. Tried VM off and voicemail divert off before leaving UK 

Also my phone settings for call forwarding is off 

It gave me successful messages that it's done 

Numerous times I called my phone and it wasn't working 

Then all of a sudden it started working 

Now that I am abroad, voicemail is back on again

Tried VM off etc and it give network error 

Call forwarding is all off too but still if someone rings it goes straight to answering machine 

Tried ee customer service and all they did was reset my phone network settings and asked me try again but same no result 

Phone just goes directly to answering machine ... Won't even ring 

This is extremely annoying 

Using oneplus5t if it helps 

Regards Atif  

[James_B]

Hi @Atifmalik78,

Welcome to the EE Community.

I'm sorry to hear you are having problems turning off your voicemail.

Please get in touch with customer services so we can take another look at your account.

Thanks

James

[chrisc990]

Hello,

I am having the same issue.

I need to turn voicemail off but for days now have only had this reply;

"Sorry, we're having some trouble completing your request at the moment. Please try again later."

I have texted 150 with;

"VM OFF"

"VOICEMAIL DIVERT OFF"

" VM ON" - "VM OFF"

I have spoken with EE and they have reset my SIM and this has also not corrected the issue.

Very frustrating.

Please post the solution here ASAP.

Thank you.

[James_B]

Hi @chrisc990,

Welcome to the EE Community. 🙂

If you are unable to deactivate your voicemail service by texting VM DIVERT OFF to 150, please get in touch with Customer Care so our Technical Support Team can help.

James