by
EE Community Support Team

Using Chat on your Android phone with EE

Did you know you can now use Chat on your EE Android phone?

 

Chat is a next-generation messaging service that’s more powerful than SMS in a few ways. And it’s free. Here’s some info on why you might want Chat and how to get it.

 

 

Should I use Chat?

 

That depends. If you only use SMS for short, one-to-one chats it’s probably not for you. But if you want to send long or multimedia messages, talk in groups or let friends know where you are without texting, Chat is a great option.

 

 

Some benefits of Chat

 

  • Use Wi-Fi: Send text messages using data or Wi-Fi, meaning lower charges
    Send large files: Send attachments that are up to 100 MB (instead of up to 2 MB with SMS)
  • Text a group: Create group chats with up to 100 people
  • Send enriched content: Share high-quality photos and videos
  • Location sharing: Let friends know where you are as you travel
  • Get typing notifications: See when your friend is writing a message
  • Get read receipts: Find out if your message has been seen
  • Send long messages: Get 8000 characters per message (instead of 160 with SMS)

 

 

What happens if I send a message to a phone that doesn't support Chat?

 

When a message is sent to a device that doesn't support Chat features, the message will be sent as a standard SMS/MMS text message and charged at your normal plan rates.

 

 

How can I tell if a message will be delivered as a Chat message or as SMS/MMS?

 

Open a conversation with another user who also has Chat features. If the edit box says send "Chat message", then Chat features are enabled on your device. If the edit box says "Text Message", your phone is not able to send Chat messages to that user.

 

 

Will Chat features work if I don't have a data connection?

 

If there is not a data connection for your phone (for example if you have turned data off, or if you are in an area that has poor data connectivity) the Messages app will switch to using SMS/MMS if a cellular connection is still available.

 

 

How can I get Chat on my EE phone?

 

Chat is a feature of the Messages app that can be downloaded for free from Play Store on your phone. You might also need to turn on Chat features: Go to Settings, then chat features, and change the Status to Connected. The person you’re messaging also needs to have Chat.

 

Here are the steps to follow to install Messages if it isn't already your default messaging app: 

 

Step 1:
google chat 1.jpg

 

Step 2

 

google chat 2.jpg

 

Step 3

 

Google chat 3.png

 

If you have any questions please don't hesitate to tap "Reply" below 😀

 

 

11 REPLIES 11
by CigfranStar
Visitor

Re: Using Chat on your Android phone with EE

Hi think I have activated this today, having a txt SMS chat then suddenly starts acting like messenger chat  (is it called rcs chat?) with read times.  

 

Don"t mind this if it does all your post says just want re assurance on costs. If using messenger style that comes out of data or wifi so 0.00 , if on normal sms txt my plan cost kick in.

 

Hope makes sense - thanks

by
EE Community Support Team

Re: Using Chat on your Android phone with EE

Good Morning @CigfranStar

 

Thanks for coming to the community. 

 

That's right, also if you run out of data this will switch to SMS/MMS. 

 

Katie 🙂

by Lorraine79
Explorer

Re: Using Chat on your Android phone with EE

Hi, I have a problem where I dont have chat enabled in my settings,  but when one contact sends me a text message it automatically changes the chat setting to on and then wont send my reply I get a failed message. I only have this issue with one person and her settings are disabled . Does anyone else have the same issue. Please help its driving me crazy 

by
EE Community Support Team

Re: Using Chat on your Android phone with EE

Hi @Lorraine79,

 

Welcome back to the EE Community. 🙂

 

Have you tried deleting the conversation on both phones and starting a new one?

 

Thanks

 

James

by Nez1975 Investigator
Investigator

Re: Using Chat on your Android phone with EE

My chat only works when I have wifi. If I'm using data it will send as sms. Is this correct? I'm on S10 and have plenty of data

by Ace Contributor
Ace Contributor

Re: Using Chat on your Android phone with EE

@Nez1975 Mine works on wifi or mobile data.

 

Have you got 'use wifi or data for messaging when available' selected in settings?

by Nez1975 Investigator
Investigator

Re: Using Chat on your Android phone with EE

@chistery @I don't know, where is this setting

by Ace Contributor
Ace Contributor

Re: Using Chat on your Android phone with EE

@Nez1975 In the messages app, settings, general, chat features.

by Nez1975 Investigator
Investigator

Re: Using Chat on your Android phone with EE

@chistery I don't have that option in settings

by Ace Contributor
Ace Contributor

Re: Using Chat on your Android phone with EE

@Nez1975  I'm using the messages app by Google.

by Nez1975 Investigator
Investigator

Re: Using Chat on your Android phone with EE

@chistery problem solved. Thank you

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