by dougalthedog111 Investigator
Investigator

Unable to send sms - error code 69

Hi,

 

I am having trouble sending SMS to certain numbers. It looks like the SMS has been sent successfullly but the person at the other end doesn't receive it. When I turn on delivery reports it show an error 69 (No interworking available). Any idea what would cause this?

 

I can receive SMS from the number and make / receive calls to it.

 

Thanks.

9 REPLIES 9
by
EE Community Support Team

Re: Unable to send sms - error code 69

Hi @dougalthedog111

 

Welcome to the community.

 

What phone are you they using?

 

Are they on EE?

 

Hope to hear back from you soon 🙂

 

Leanne.

 

 

by dougalthedog111 Investigator
Investigator

Re: Unable to send sms - error code 69

I've tried several devices and it's the same. Currently a Samsung J320F. One of the numbers I can't text is on "Three", not sure about the others.

 

Thanks.

 

by
EE Community Support Team

Re: Unable to send sms - error code 69

Hi @dougalthedog111

 

Thanks for coming back to me.

 

Could they have blocked texts from you?

 

If you the text is showing as sent from your device, it could be a problem with the other network or phone.

 

Leanne.

by dougalthedog111 Investigator
Investigator

Re: Unable to send sms - error code 69

Hi,

 

No they have definitely not blocked me.

 

Thanks.

by dougalthedog111 Investigator
Investigator

Re: Unable to send sms - error code 69

The issue seems to be with sending texts to anyone on the "three" network. I have spoken to three and they are saying they cannot block texts and the problem must be with ee?

 

 

by
EE Community Support Team

Re: Unable to send sms - error code 69

Hi @dougalthedog111,

 

I've sent you a private message.

 

Thanks 🙂

 

James

by dougalthedog111 Investigator
Investigator

Re: Unable to send sms - error code 69

Hi @James_B 

 

Unfortunately it won't let me send you a PM, perhaps I am too new?

 

Can you PM me an email address / 'phone number?

 

Thanks.

 

by dougalthedog111 Investigator
Investigator

Re: Unable to send sms - error code 69

Hi,

 

Any news on this?

 

Thanks.

by dougalthedog111 Investigator
Investigator

Re: Unable to send sms - error code 69

Hi Jennifer, I missed your call there - could you ring back or send me an email please?

 

Thanks.

 

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