2 weeks ago
My Portuguese bank, Santander Totta, has recently introduced an SMS confirmation system for bank transfers. I am unable to receive these. I have contacted both my bank and EE Nobody is interested in helping me solve the problem. So change my network or change my bank seemed to be the only solutions.
I therefore decided to buy a phone/SIM and employ a different network for exclusive use on the SMS problem. Guess what? To change my contact number for the bank SMS, I need to receive a confirmation text on the old number. Catch 22.
I then tried to make the transfer by phone. The bank charges a huge rate for this but as a one-off I was willing to pay. However, after 4 hours of trying to get somebody to pick up a phone, I gave up.
As the situation has left me up the proverbial creek, i have had to book a flight to Portugal in order to pay my creditors with cash. In fact, my bank charge so much for manual transfers that this is almost cost effective if I can batch them.
So, does anyone know a network which will receive confirmation texts from abroad in the event that I can somehow register a new number? Or does anyone know a Portuguese bank which uses a different confirmation system such as email. Or who actually answers their phone?
2 weeks ago - last edited 2 weeks ago
2 weeks ago
Thanks for the welcome.
I transferred my number about a year ago.
I do not know if the bank charges for the texts - perhaps it is part of the fee they charge for each transfer.
I pay monthly,