by cidermedic
New Member

Texts not coming through

,

I'm not receiving text messages from a Spanish Vodaphone mobile, messages received but replies do not come through to me, they can phone me no problem and their messages are received by other carriers. Even went to the effort of putting a new EE pay as you go sim into an old IPhone but still no joy...any ideas gratefully received. 

8 REPLIES 8
by
EE Community Team

Re: Texts not coming through

Hi @cidermedic,

 

Welcome to the community 🙂

 

If you have tried from two different numbers and two different SIM cards, and you still aren't receiving them it sounds like it an issue with the messages being sent.

 

When the Spanish number sends a text to you, are they showing as sent and delivered?

 

You said you know of other people who can send and receive messages with no issues. Do you know if these are being sent as texts? or are others using iMessage or Whatsapp to message?

 

 

Alex 🙂

 

 

 

 

 

 

 

 

by janice8 Investigator
Investigator

Re: Texts not coming through

I am not getting texts from a vodaphone mobile. The sender says the messages are sent. How do I find out if it is her network or my phone. I am getting texts from other people

by
EE Community Support Team

Re: Texts not coming through

Hi @janice8

 

Welcome to the community.

 

Is it just one Vodafone number that you're having a problem with?

 

What kind of phone do you have?

 

Chris

by janice8 Investigator
Investigator

Re: Texts not coming through

Hi

 

Just found this. I have a Nokia 1 and am not getting texts from one friend who is on Vodaphone. Of course I may not be getting other texts that I don't know about from people who I don't know are on Vodaphone but at present I only know about this one problem. Thanks

by
EE Community Support Team

Re: Texts not coming through

That's true, thanks @janice8

 

Could you check your block list to see if their number accidentally made its way there?

 

Go to your Phone app > Click the three dots (for more options) > Call reject > Reject calls from > it should show any blocked numbers here.

 

Thanks

 

Chris

by janice8 Investigator
Investigator

Re: Texts not coming through

I have tried to follow this advice. I am a novice but there are no 3 dots in my phone app and I have tried every search term I can thinbk of to fine a blocked call list to no avail. Any other advice please?

by janice8 Investigator
Investigator

Re: Texts not coming through

Hi

 

I've finally found the list of blocked numbers and the number in question is not on it. I think the fault has to be on her side

by
EE Community Support Team

Re: Texts not coming through

OK, thanks @janice8

 

It sounds like it could be. Do you know if the messages show as 'sent' one her phone?

 

Chris

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