by Flower8 Investigator
Investigator

Texting Finland from uk

Using a galaxy s10e 

cannot recieve or send texts to Finland from uk, spoke to customer service who told me that the matter was resolved, it’s not. My father in law hasn’t received any of the texts that have been sent to him at all even though the delivery report says it’s sent. He’s also tried texting us and nothing is coming through. 

Getting quite annoyed now. 

Just to add we were on pay monthly sim only and swapped with the same SIM card over to a pay monthly with phone included. 

What else can we do? We only text my father in law in case of emergency and vice versa but it’s important we can receive and send texts to him. 

Someone help please? 

12 REPLIES 12
by Flower8 Investigator
Investigator

Re: Texting Finland from uk

Also have checked account settings all are correct and I’ve been charged for six texts to Finland that the recipient never received. 😡 I’ll be expecting a refund for that! 

the texting to Finland worked on the old phone! Getting so wound up with EE. May cancel plan if not fixed. Still within 14 working days cooling off period. 

by
EE Community Support Team

Re: Texting Finland from uk

Good Morning @Flower8.

 

Welcome to the EE Community.

 

I am sorry to hear this is still not resolved.

 

When your father in law is sending you a message does this also show as delivered?

 

Have you both tried rebooting your phone?

 

Is this an international number? if yes, is there another international number you could test?

 

Speak soon,

 

Katie 🙂

by Flower8 Investigator
Investigator

Re: Texting Finland from uk

Hiya, 

i rang customer services today and am awaiting a callback within 72 hours. 

by
EE Community Support Team

Re: Texting Finland from uk

OK @Flower8

 

Please keep us posted on what happens.


Chris 

by Flower8 Investigator
Investigator

Re: Texting Finland from uk

I will do was waiting for a call then I missed it! Had a text saying they will call tomorrow 

by
EE Community Support Team

Re: Texting Finland from uk

Hi @Flower8

 

Thanks for the update 🙂

 

Let us know how the call goes.

 

Leanne.

by Flower8 Investigator
Investigator

Re: Texting Finland from uk

Hey, I’ve heard, they have said it’s an issue at the other end, however my husband can make to and recieve from calls from Finland, still cannot text however. Getting super frustrating now, why would they be able to call each other but not text? 

by
EE Community Support Team

Re: Texting Finland from uk

Thanks for coming back to us @Flower8.

 

Did they say what the next steps would be?

 

Are they calling you again with an update?

 

Jon

by Flower8 Investigator
Investigator

Re: Texting Finland from uk

They should be updating me today at some point. Hopefully will let you know if I get a call or not. 

by
EE Community Support Team

Re: Texting Finland from uk

Thanks @Flower8 🙂

by Flower8 Investigator
Investigator

Re: Texting Finland from uk

well, no one has contacted me since, we have tried a phone on o2 and that works fine, so it's definitely something to do with EE and not the other end. on top of that i've been charged £100 for my first bill that should have been £66! what the heck are these guys playing at? 

by
EE Community Support Team

Re: Texting Finland from uk

Hi there @Flower8

 

I am sorry to hear you've not received a call back. 

 

I have sent you a private message for further information. 

 

Katie 🙂

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