10-09-2019 09:21 PM
Using a galaxy s10e
cannot recieve or send texts to Finland from uk, spoke to customer service who told me that the matter was resolved, it’s not. My father in law hasn’t received any of the texts that have been sent to him at all even though the delivery report says it’s sent. He’s also tried texting us and nothing is coming through.
Getting quite annoyed now.
Just to add we were on pay monthly sim only and swapped with the same SIM card over to a pay monthly with phone included.
What else can we do? We only text my father in law in case of emergency and vice versa but it’s important we can receive and send texts to him.
Someone help please?
10-09-2019 10:16 PM - edited 10-09-2019 10:19 PM
Also have checked account settings all are correct and I’ve been charged for six texts to Finland that the recipient never received. 😡 I’ll be expecting a refund for that!
the texting to Finland worked on the old phone! Getting so wound up with EE. May cancel plan if not fixed. Still within 14 working days cooling off period.
11-09-2019 09:06 AM
Good Morning @Flower8.
Welcome to the EE Community.
I am sorry to hear this is still not resolved.
When your father in law is sending you a message does this also show as delivered?
Have you both tried rebooting your phone?
Is this an international number? if yes, is there another international number you could test?
17-09-2019 03:01 AM
Hey, I’ve heard, they have said it’s an issue at the other end, however my husband can make to and recieve from calls from Finland, still cannot text however. Getting super frustrating now, why would they be able to call each other but not text?
17-09-2019 10:25 AM
Thanks for coming back to us @Flower8.
Did they say what the next steps would be?
Are they calling you again with an update?
22-09-2019 08:14 PM
well, no one has contacted me since, we have tried a phone on o2 and that works fine, so it's definitely something to do with EE and not the other end. on top of that i've been charged £100 for my first bill that should have been £66! what the heck are these guys playing at?