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by Investigator
Investigator

Text Messages

For the last month I have been unable to receive text messages on my XR Iphone from any other android phones, they receive my messages I just don't get theirs  . I have done everything that it says online to clear it, but still not working.

Can anyone help.

1 SOLUTION

Accepted Solutions
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by
EE Community Support Team
Solution

Re: Text Messages

Hi @Tangier1

 

Thanks for letting us know. 

 

Katie 🙂

 

 

View solution in original post

9 REPLIES 9
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by Ace Contributor
Ace Contributor

Re: Text Messages

Hi @Tangier1

 

There's a few suggestions in this help article and Apple support , but you've not actually said what you've tried so far.

Highlighted
by Investigator
Investigator

Re: Text Messages

I've done everything what it says online.

Turn the phone on and off.

Checked message App settings.

Turned apps on and off.

Checked the persons weren't blocked.

Deleted old message threads.

Reset network settings.

Nothing has worked so far. 

Highlighted
by
EE Community Support Team

Re: Text Messages

Hi @Tangier1

 

Thanks for coming to the community.

 

Are you not receiving texts from more than one number?

 

Can they call you?

 

Also, do you have another phone you could try your SIM card in, to see if you get the texts?

 

Leanne.

 

Highlighted
by Investigator
Investigator

Re: Text Messages

They receive my texts. They can call me. I know its different but they can whatsapp me. I just don't receive their messages.

I do have another phone which i will try when i get home 🙂

 Thankyou

Highlighted
by
EE Community Support Team

Re: Text Messages

Hi @Tangier1

 

Thanks for coming back to me.

 

Have you received texts from them previously?

 

If you could try the SIM card in another phone and let me know if you can receive texts, this would let me know if this is the SIM card or your iPhone and let you know what to try next 🙂

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Text Messages

Yes they could text me up till about a month ago then just stopped 😞

Will try the other phone later and will let you know.

 

 

Highlighted
by
EE Community Support Team

Re: Text Messages

Great thanks very much @Tangier1

 

Speak to you soon.

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Text Messages

Hi Leanne

Put my SIM card into another phone and I could receive texts From the android phones. So thought yep it’s the phone. But when  I put the sim back in my phone after about 10 minutes the Android messages started coming back through. So fingers crossed it will last.

Thank you for your suggestions much appreciated 😀👍

Highlighted
by
EE Community Support Team
Solution

Re: Text Messages

Hi @Tangier1

 

Thanks for letting us know. 

 

Katie 🙂

 

 

View solution in original post

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