EE Community Support Team

Sending and Receiving Picture Messages on EE


We’ll help with setting up your phone for sending and receiving picture messages. Have you received a message with included within? Read on.



Will I be charged for sending picture messages?


You will be charged if you send a picture message, for the latest prices see our pay monthly price guide or the pay as you go price guide.



Can I buy a picture message add-on to save money?


Yes you can, to buy an add-on just log in to your My EE account.


Once you're logged in, select Plans & Add-Ons and then Get Add-Ons.



My phone can’t receive pictures, how do I set this up?


For most phones, you can download the settings needed from our online set up tool.


If you're an iPhone user and you're having difficulty setting up picture messaging, please see the About iMessage and SMS/MMS Apple support pages.


If you’ve received a message from one of your contacts saying:


"I've sent you an EE Photo/Video Message. Go to Your message is valid for 7 days."


This could mean that your phone needs to be set up for picture messaging.



Why have I been charged for sending a text message?


There are times when you might be charged the cost of a picture message when you thought you were sending a free text within your allowance.


This may be because your text includes a non-standard smiley or symbol such as an emoticon or emoji. 


Depending on what device you are using a text message with an emoji included may be converted into a picture message, which is chargeable.


Some devices may also convert a text message into a picture message if this is over 160 characters.


This isn't something that EE or any network controls, as it's down to how your device works, but it's straightforward for you to change this.


Full information can be found on our will I be charged for sending an Emoji/Emoticon post.


Have any questions? tap 'reply' below and let us know.

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