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New Member

SIM card frozen tried but what is PUK number

 
2 REPLIES 2
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by Grand Master
Grand Master

Re: SIM card frozen tried but what is PUK number

@243we  A PUK  code is required when you’ve entered the Sim pin code wrong too many times and so it locks the Sim card you can get your PUK code from your online account or by calling customer services.  You need this to unlock the sim as it’s now network blocked.  

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by
EE Community Support Team

Re: SIM card frozen tried but what is PUK number

Morning @243we

 

Thanks for coming to the community 🙂

 

You can find your PUK code within your My EE Account, if you select Menu > Account Settings > Blocking > Device Tools > Unblock SIM (PUK Code)

 

Hope this helps 🙂

 

Leanne.

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