by mswings Investigator
Investigator

Premium text services

I sometime use a premium text service but when I try nothing happens. They don't get my text, its as if it's blocked but I can't find where. Everything was fine before I transfered from T-Mobile to EE - anyone know where the block might be?

8 REPLIES 8
by Grand Master
Grand Master

Re: Premium text services

@mswings : Are you on contract or PAYG?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mswings Investigator
Investigator

Re: Premium text services

contract

by Grand Master
Grand Master

Re: Premium text services

Try texting UNBAR to 150. Do the Premium texts now go?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mswings Investigator
Investigator

Re: Premium text services

It says I don't have a third party bar on my account 😞

by Grand Master
Grand Master

Re: Premium text services

OK. Now try logging into your My EE account online & go to Menu / Manage Device /  Call Abroad and Premium rate. This will show as ticked if Premium Rate is activated. If it is not ticked, can you activate this setting?. If so, do the Premium texts now go?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mswings Investigator
Investigator

Re: Premium text services

It was already ticked when I checked

Highlighted
by
EE Community Support Team

Re: Premium text services

Good Morning @mswings

 

If there is no bar on your account and your still experiencing the same issue I would give our technical care team a call.

 

The team can run a full diagnostics and escalate the issue if need be, 

 

Katie 🙂

by mswings Investigator
Investigator

Re: Premium text services

Ok, thanks Katie

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