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by JordanBicker
Visitor

Not recieving bank texts

I've recently ported my number from an O2 pay monthly sim to a new EE pay monthly sim and phone contract combo. However, since the number port has been completed I haven't been able to receive verification texts from my bank when purchasing online shopping or when trying to set up new apps on my phone (i.e. airtime rewards). Does anyone know if this is because I kept my number or if it can be sorted? 

2 REPLIES
by
EE Community Support Team

Re: Not recieving bank texts

Good Morning @JordanBicker

 

Welcome to the community. 

 

When did your port complete?

 

Do you know if you have a marketing bar on your account? 

 

Speak soon, Katie Smiley Happy

by Grand Master
Grand Master

Re: Not recieving bank texts

Yes, there are regular reports of this, mainly coming from O2 - not receiving barclays verification code . As far as I can tell it something to with an incomplete port of info from O2 to EE & nowt to do with the bank, who can however sometimes sidestep this issue by giving you the verification code verbally.

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