by Marf Contributor
Contributor

Not receiving txts from my Sister who is on Vodafone.

My Sister is with Vodafone. I'm on EE. She receives txts from me but I haven't been getting texts sent back from her since 21 May 2019. I haven't blocked her.

Not sure what has gone wrong?

 

Want to resolve.

 

14 REPLIES 14
by Grand Master
Grand Master

Re: Not receiving txts from my Sister who is on Vodafone.

Hi @Marf 

 

Call EE on 150 and ask them to refresh your line. 

 

This should then work. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Not receiving txts from my Sister who is on Vodafone.

Good Morning @Marf

 

Have you been able to follow the advice previously provided?

 

Has this resolved your issue?

 

Speak soon, 

 

Katie 🙂

by Marf Contributor
Contributor

Re: Not receiving txts from my Sister who is on Vodafone.

Hi Katie,

 

Thank you, I did. Hasn't helped. 

 

I sent my Sister a text at lunchtime after the refresh. She still hasn't received that text. 

 

Up until today she got my texts but I never got her replies.

by Marf Contributor
Contributor

Re: Not receiving txts from my Sister who is on Vodafone.

Thank you for responding Northerner.

 

Unfortunately this hasn't worked for me.

by
EE Community Support Team

Re: Not receiving txts from my Sister who is on Vodafone.

Evening @Marf

 

Thanks for coming back to us.

 

What phone are you both using?

 

Can you call each other?

 

Leanne.

by Grand Master
Grand Master

Re: Not receiving txts from my Sister who is on Vodafone.

@Marf  have you by any chance changed handset when this started to happen? 

by Marf Contributor
Contributor

Re: Not receiving txts from my Sister who is on Vodafone.

Sorry for not getting back sooner.

 

I have a Samsung Galaxy A3(2016)

I got it with my contract about 3 yrs ago.

 

My Sis has a Samsung Galaxy but not sure which one. I will find out later today as I couldn't get confirmation yesterday. I'll also check if we can call each other. 

 

 

 

by
EE Community Support Team

Re: Not receiving txts from my Sister who is on Vodafone.

Thanks @Marf.

 

Let us know if you can call each other 🙂

 

Are you also able to try your SIM card in another phone and try texting again?

 

Jon

by Marf Contributor
Contributor

Re: Not receiving txts from my Sister who is on Vodafone.

Afternoon Leanne,

 

My Sister has a Samsung Galaxy A5. She got her Vodafone contract last year. There were no issues calling and texting me on EE. I have a Samsung Galaxy A3(2016). 

 

This problem is recent and started after 21 May 2019.

 

We are still able to make and receive calls to each other.

 

Many thanks.

 

 

 

 

by
EE Community Support Team

Re: Not receiving txts from my Sister who is on Vodafone.

Thanks @Marf

 

Could you both check your message settings to make texts are not blocked.

 

Go to Settings > Block numbers and messages > Blocked messages.

 

If you do not have the number blocked and neither does your sister, I would suggest giving our Tech Gurus a call, so we can get this looked into.

 

Leanne.

by Marf Contributor
Contributor

Re: Not receiving txts from my Sister who is on Vodafone.

Thanks Leanne,

 

Contacted Tech team and they are looking into the matter further as there appears to be no problem my end. 

 

Regards, Marf

by
EE Community Support Team

Re: Not receiving txts from my Sister who is on Vodafone.

Hi @Marf.

 

Let us know the results when the Tech Team have contacted you again 🙂

 

It sounds like they will of raised an investigation ticket to look into it further.

 

Jon

by Marf Contributor
Contributor

Re: Not receiving txts from my Sister who is on Vodafone.

Hi, 

 

Just leaving a thank you for the suggestions and help.

 

Over the last month I did notice that I wasn't receiving texts from other contacts who were also on Vodafone and O2.

 

I finally went into an EE store yesterday and the store assistant replaced my sim. At the moment this seems to have resolved the issue and I am recieving text messages again. I hope it lasts.

 

Thank you all for your time and help.

by
EE Community Team

Re: Not receiving txts from my Sister who is on Vodafone.

Hi @Marf,

 

Thanks so much for coming back to let us know this!

 

I'm glad its has been resolved for you.

 

Hopefully see you around the community again soon!

 

 

Alex 🙂

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