16-07-2019 03:00 AM
My Sister is with Vodafone. I'm on EE. She receives txts from me but I haven't been getting texts sent back from her since 21 May 2019. I haven't blocked her.
Not sure what has gone wrong?
Want to resolve.
16-07-2019 07:29 AM
Call EE on 150 and ask them to refresh your line.
This should then work.
16-07-2019 08:28 AM
Good Morning @Marf.
Have you been able to follow the advice previously provided?
Has this resolved your issue?
16-07-2019 05:38 PM
Thank you, I did. Hasn't helped.
I sent my Sister a text at lunchtime after the refresh. She still hasn't received that text.
Up until today she got my texts but I never got her replies.
16-07-2019 07:11 PM
@Marf have you by any chance changed handset when this started to happen?
17-07-2019 06:14 AM
Sorry for not getting back sooner.
I have a Samsung Galaxy A3(2016)
I got it with my contract about 3 yrs ago.
My Sis has a Samsung Galaxy but not sure which one. I will find out later today as I couldn't get confirmation yesterday. I'll also check if we can call each other.
17-07-2019 07:56 AM
Let us know if you can call each other 🙂
Are you also able to try your SIM card in another phone and try texting again?
17-07-2019 04:12 PM
My Sister has a Samsung Galaxy A5. She got her Vodafone contract last year. There were no issues calling and texting me on EE. I have a Samsung Galaxy A3(2016).
This problem is recent and started after 21 May 2019.
We are still able to make and receive calls to each other.
17-07-2019 04:25 PM
Could you both check your message settings to make texts are not blocked.
Go to Settings > Block numbers and messages > Blocked messages.
If you do not have the number blocked and neither does your sister, I would suggest giving our Tech Gurus a call, so we can get this looked into.
19-07-2019 01:43 AM
Contacted Tech team and they are looking into the matter further as there appears to be no problem my end.
19-07-2019 07:43 AM
Let us know the results when the Tech Team have contacted you again 🙂
It sounds like they will of raised an investigation ticket to look into it further.
21-08-2019 07:56 PM
Just leaving a thank you for the suggestions and help.
Over the last month I did notice that I wasn't receiving texts from other contacts who were also on Vodafone and O2.
I finally went into an EE store yesterday and the store assistant replaced my sim. At the moment this seems to have resolved the issue and I am recieving text messages again. I hope it lasts.
Thank you all for your time and help.