by Eeuser123456 Investigator
Investigator

Not receiving Facebook 2 factor SMS codes

Is anybody else having issues receiving Facebook 2 factor authentication SMS codes? As of the end of last month I do not receive any Facebook SMS so am locked out of my account. Using an iPhone 11.

1 SOLUTION

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by Eeuser123456 Investigator
Investigator
Solution

Re: Not receiving Facebook 2 factor SMS codes

This issue has now been resolved. It may be purely coincidental but I turned WiFi calling enabled off and tried again and I received my code. Thanks for the help 🙂

View solution in original post

12 REPLIES 12
by Grand Master
Grand Master

Re: Not receiving Facebook 2 factor SMS codes

Have you recently ported into EE, particularly from O2?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Eeuser123456 Investigator
Investigator

Re: Not receiving Facebook 2 factor SMS codes

No, have been with EE for a number of years. Worked fine up until recently.

by
EE Community Support Team

Re: Not receiving Facebook 2 factor SMS codes

Good Morning @Eeuser123456.

 

Thanks for coming to the community. 

 

Are you able to check the number in which these texts are being sent to?

 

Have you changed your number since creating your Facebook account?

 

Katie 🙂

by Eeuser123456 Investigator
Investigator

Re: Not receiving Facebook 2 factor SMS codes

Hi Katie, yes they being sent to the same number, and no I have not changed my number. 2 weeks ago I was receiving them fine

by
EE Community Support Team

Re: Not receiving Facebook 2 factor SMS codes

Thanks for confirming this @Eeuser123456

 

I would recommend speaking with Facebook regarding this.

 

You can also look to join the Facebook community, this may allow you question to be answered in depth and provide you with a solution. 

 

Katie 🙂

by Eeuser123456 Investigator
Investigator

Re: Not receiving Facebook 2 factor SMS codes

Hi Katie, thanks. I am trying but their customer support is non existent 😖 I submitted a help request 4 days ago... and have not had any reply.

 

I was just checking to see if other EE customers were experiencing the same issue to determine if it is a network issue or if it is a Facebook issue. 

Are EE able to forward the issue on to Facebook? I imagine you as a company get better support than what individuals get.

by
EE Community Support Team

Re: Not receiving Facebook 2 factor SMS codes

Hi @Eeuser123456

 

Unfortunately, the user needs to contact the 3rd party direct.

 

Have you tried googling your problem to see if anyone else has posted anywhere?

 

Katie 🙂

by Grand Master
Grand Master

Re: Not receiving Facebook 2 factor SMS codes


@Eeuser123456 wrote:

I was just checking to see if other EE customers were experiencing the same issue to determine if it is a network issue or if it is a Facebook issue. 

Yes, there are regular reports of this with banks' verification code texts but it is mainly when porting to EE, particularly from O2 - see e.g. not receiving barclays verification code . Hence my original Q. As far as I can tell it is nowt to do with the banks, who can however sometimes sidestep this issue by giving you the verification code verbally.

 

I hear it is generally sorted out within 2 weeks & the missing SMS come flooding thro'.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Eeuser123456 Investigator
Investigator

Re: Not receiving Facebook 2 factor SMS codes

Hi Katie, I’ve tried Googling and searching for similar problems and have not found anything that doesn’t resolve to contacting Facebook for support. Unfortunately I think their systems are all automated so getting any useful help is impossible. It’s incredibly frustrating.

I’m assuming from your responses that this is not a common issue with any other EE customers?

by Eeuser123456 Investigator
Investigator

Re: Not receiving Facebook 2 factor SMS codes

I hear it is generally sorted out within 2 weeks & the missing SMS come flooding thro'.

I hope so!

Highlighted
by Eeuser123456 Investigator
Investigator
Solution

Re: Not receiving Facebook 2 factor SMS codes

This issue has now been resolved. It may be purely coincidental but I turned WiFi calling enabled off and tried again and I received my code. Thanks for the help 🙂

View solution in original post

by
EE Community Support Team

Re: Not receiving Facebook 2 factor SMS codes

Hello @Eeuser123456

 

Thanks for coming back to us and letting us know 🙂

 

Glad to hear this is now working for you.

 

Have a great Sunday.

 

Leanne.

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