by RoxyDee10
Visitor

Not Receiving text verifications from Barclays

I’ve just switched from O2 to EE & Barclays have sent me a verification code to get on the app on my new phone but the text isn’t coming through - any ideas please? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Not Receiving text verifications from Barclays

@RoxyDee10 : There are regular reports of this, mainly coming from O2 - not receiving barclays verification code . As far as I can tell it something to with an incomplete port of info from O2 to EE & nowt to do with the bank, who can however sometimes sidestep this issue by giving you the verification code verbally.

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by
EE Community Support Team

Re: Not Receiving text verifications from Barclays

Hi @RoxyDee10.

 

Thanks for coming to the community.

 

I'd recommend reporting this to our Tech Gurus, who will be able to investigate further and raise a fault ticket if necessary. 

 

If you need the code immediately then @XRaySpeX's advice of asking for a verbal code is a great idea!

 

Jon

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