04-09-2019 03:37 PM
I've been experiencing texting issues recently.
My fiance and I exchange good night texts each night, but he's not receiving my texts until late afternoon the next day. Why is this? This hasn't happened for some time, but now, it's becoming frustrating for the both of us. I receive his texts at night, but when I send a text back to him, he doesn't receive it until the following day. I haven't made any changes on my phone, and I normally receive a 'Delivered' message after sending my text, but this hasn't been happening at least for the last few nights. Does anybody have any suggestions or advice on how to resolve this problem please?
04-09-2019 05:32 PM
Welcome to the community 🙂
Which network is your fiance using?
Because your texts are sending, and it is the receiving of the texts on the other phone that is delayed, it doesn't seem like your phone has any issues.
If you are both on EE, you can check the Network Status Checker to see if there are any issues in his postcode area. Is it only his texts that are effected?
04-09-2019 11:08 PM
Thank you for the welcome.
He's on T Mobile/EE.
Yes, it's only texts that are being affected. I've checked with the Network Status Checker and there are no issues in his postcode area.
Before all this happened, we'd been texting each other at night without any problems, and I was getting the 'Delivered' reports.
05-09-2019 09:57 AM
Good Morning @Retiree1022.
Thanks for coming to back to us.
I would recommend asking your fiance to give our technical care team a call.
As this issue does not seem to be with your phone, the team will be able to complete a diagnostic with your fiance to find the source of the problem.
06-09-2019 07:20 AM
My fiance has an older style of mobile phone, would that make any difference? Could it be that there are so many texts being sent that it's causing a backlog and that's why he's not receiving my texts until much later? I sent him a text yesterday morning but he didn't receive it until some hours later. In the end I had to phone him.
06-09-2019 07:31 AM - last edited on 07-09-2019 09:02 AM by Leanne_T
What phone is your fiance using?
I don't believe it could be a backlog, I would still recommend asking your fiance to give us a call.
07-09-2019 04:56 AM
He has a Samsung Rugby, one of those flip open/shut phones. It's a PAYG. It's no good asking him to contact you because I know he won't.
07-09-2019 09:09 AM
09-09-2019 03:50 PM
Thank you for your help, but I think I've managed to sort this problem out now, as he appears to be receiving my text messages within a reasonable time and not hours later as before.