by Fee1122
Explorer

My Samsung A10 won't automatically download picture messages

I have been on the EE site & installed the supposed fix but it's still not working. 

I don't know what else to do, any help would be appreciated..

7 REPLIES 7
by Grand Master
Grand Master

Re: My Samsung A10 won't automatically download picture messages

Hi @Fee1122 

 

Do you have the service activated? Try sending an MMS message to yourself.

 

Have you also set messages to automatically retrieve, under the messages setting (multimedia messages).

 

Thanks




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by Fee1122
Explorer

Re: My Samsung A10 won't automatically download picture messages

Hi,
I tried to send one to myself & it wouldn't go through.

It is set to auto retrieve though so not sure what the problem is.
Thanks!



Sent from Samsung tablet.
by
EE Community Support Team

Re: My Samsung A10 won't automatically download picture messages

Hi @Fee1122,

 

Welcome to the EE Community. 🙂

 

Did you restart your phone after downloading your MMS settings?

 

Thanks

 

James

by Fee1122
Explorer

Re: My Samsung A10 won't automatically download picture messages

Yep, I did



Sent from Samsung tablet.
by
EE Community Support Team

Re: My Samsung A10 won't automatically download picture messages

Hi @Fee1122,

 

Please get in touch with Customer Care so our Tech Gurus can make sure everything is setup correctly.

 

They'll be happy to help. 🙂

 

James

by Fee1122
Explorer

Re: My Samsung A10 won't automatically download picture messages

Hi,
I did and spent a long time chatting it through with someone and they weren't able to help! Said it was the first time they'd come across this issue.
I don't know what to do now.
thanks
Felicity
Highlighted
by
EE Community Support Team

Re: My Samsung A10 won't automatically download picture messages

Hi @Fee1122,

 

I've sent you a private message.

 

Thanks

 

James

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