by TheDo
New Member

Multimedia messages not downloading

Hi, Quite often I'm unable to download the marketing multimedia messages that EE send to me.

(Usually whilst I am in an area with no signal whilst using Wi-Fi calling)

 

Any help would be appreciated.

 

(Pixel 3XL)

1 REPLY 1
by
EE Community Support Team

Re: Multimedia messages not downloading

Hi there @TheDo

 

Thanks for coming to the community.

 

If you turn WiFi off can you download the message?

 

Do you receive other picture messages ok?

 

Thanks

 

Leanne 🙂

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