by Jeanmur Investigator
Investigator

Marketing texts...please STOP

I regularly receive marketing texts asking me to purchase data and calls add ons. (I'm PAYG). The text says to opt out send STOP to 2000 which I do every time, but I immediately get a text back saying 'sorry we couldn't recognise your request'. Any ideas? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Marketing texts...please STOP

Try texting STOP to 1234.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
9 REPLIES 9
by
EE Community Support Team

Re: Marketing texts...please STOP

Hi @Jeanmur

 

Welcome to the community. 🙂

 

I recommend speaking to our Mobile Care team, who'll be able to turn off those marketing texts for you.

 

Chris

by Grand Master
Grand Master
Solution

Re: Marketing texts...please STOP

Try texting STOP to 1234.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Jeanmur Investigator
Investigator

Re: Marketing texts...please STOP

Thank you!  That seems to have worked.  Hopefully I won't get any more.

by Grand Master
Grand Master

Re: Marketing texts...please STOP

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mikethep
Visitor

Re: Marketing texts...please STOP

I came on here to solve that very problem, so thanks from me too! Why on earth do EE give you a number to text that doesn't work? (It always resolved to 20 00 on my iPhone, with the same results as the OP.)

by Grand Master
Grand Master

Re: Marketing texts...please STOP

@mikethep: Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Jeanmur Investigator
Investigator

Re: Marketing texts...please STOP

I've had one more text since then but it says it can take up to 30 days to stop completely. Hopefully there won't be any more for either of us! 

by Mickeywizz
Visitor

Re: Marketing texts...please STOP

This was what I was looking for, thanks for the post

by Grand Master
Grand Master

Re: Marketing texts...please STOP

@Mickeywizz : Thanks! You're welcome :)! Glad I could be of assistance .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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