by Manic46 Investigator
Investigator

MMS Limit

I keep getting gifs removed when I try to send an SMS as I have exceeded the limit.

 

Is it possible to increase this limit to 1MB to resolve this issue?

 

Any advice would be greatly appreciated. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: MMS Limit

Hi @Manic46

 

I don't believe there is a way to change this. 

 

Have a great afternoon, 

 

Katie 🙂

9 REPLIES 9
by
EE Community Support Team

Re: MMS Limit

Good Morning and welcome to the community @Manic46

 

What phone are you currently using?

 

Have you looked at the option of a 3rd party app such as WhatsApp?

 

Speak soon, 

 

Katie 🙂

 

by Manic46 Investigator
Investigator

Re: MMS Limit

Hi Katie. 

 

Thanks for your response. It's an Xperia XZ Premium. 

 

I've just put Whatsapp on and that has helped but not everyone has it and Messaging would be simple. 

 

I think it might be a Network Operator limit (EE) but I'm not sure and thought I'd just confirm it one way or the other. 

 

Best Wishes,

 

John

by
EE Community Support Team
Solution

Re: MMS Limit

Hi @Manic46

 

I don't believe there is a way to change this. 

 

Have a great afternoon, 

 

Katie 🙂

by Manic46 Investigator
Investigator

Re: MMS Limit

It does look that way. 😞

WhatsApp will help for the most part. Thanks for your help it's greatly appreciated. 😊

by
EE Community Support Team

Re: MMS Limit

Morning @Manic46

 

Thanks for coming back to us.

 

Have you exceeded your limit on data, or the number of messages you can send?

 

Can you let me know the exact message you get?

 

Leanne.

 

 

by Manic46 Investigator
Investigator

Re: MMS Limit

Hi Leanne.

 

I haven't exceeded any of my limits. I have unlimited texts and 19GB of data left of my allowance. 

 

The message says "Attachment limit reached. You can try sending your message but it might not be delivered unless you remove one or more attachments."

 

The gif I selected to check the warning message is over 500Kb while other smaller gifs can be sent with no issue. 

 

It seems to clearly be a file size issue but I wasn't sure if it was an Android limitation or one set by EE and whether or not the limit could be increase. 

 

Best wishes,

 

John

by
EE Community Support Team

Re: MMS Limit

Hi @Manic46,

 

Sorry, it's not possible to raise the maximum file size for MMS.

 

Thanks

 

James

by Manic46 Investigator
Investigator

Re: MMS Limit

Thanks for the response, James. Much appreciated.

 

Best wishes,

 

John

 

by
EE Community Support Team

Re: MMS Limit

No problem @Manic46 Smiley Happy

 

James

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