by JR13
New Member

Is texting 150 from the USA free if it is on EE Sim Only Plan?

HI,

 

I'm from the UK and currently in the US.

 

I've been overcharged by EE for my monthly Sim Only Plan and need to contact someone to have this rectified. 

 

Since there is no way to email, is it free to text the 150 number from here or will I be charged for this call?

2 REPLIES 2
by Grand Master
Grand Master

Re: Is texting 150 from the USA free if it is on EE Sim Only Plan?

@JR13  If you’ve not took out a roaming add on then you’ll be charged as it’s a international text.   And there is no way to contact EE by text.   You can use the live chat service by login to your online EE account and waiting for a live chat pop up.  You’ll need to do this in opening hours.  8am till 9pm UK time. 

by
EE Community Support Team

Re: Is texting 150 from the USA free if it is on EE Sim Only Plan?

Hi @JR13.

 

Welcome to the community.

 

As @Chris_B has mentioned, you can get in touch with our live chat team through your My EE Account.

 

Have you checked in your account to see why your bill is higher than usual?

 

Jon

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