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New Member

I've received a video message that I can't access

I received a text to say I'd got a video message that I couldn't open on my very basic phone. I received another text giving me a code to enter, but when I try to enter it on my laptop I keep getting a message to say that the number or code is invalid. Anyone help me?

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EE Community Support Team

Re: I've received a video message that I can't access

Hi @26geoff.

 

Welcome to the community.

 

Were you directed to our age to Pick Up Your Picture Message?

 

If the password is invalid, I'd recommend contacting our Tech Care team so they can send you another one.

 

Jon

 

 

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